Contact form module not working

  • Resolved scabthepoet

    (@scabthepoet)


    7 years, 9 months ago

    My contact form on my website using Jetpack no longer works. It left me with a page showing the shortcode and my email address public. The button is no longer available in the editor either.

    I also cannot access my Jetpack Dashboard (it shows a giant W for WordPress and that’s it) or Settings (nothing happens when it’s clicked) when logged in. I thought perhaps the contact module had become disabled.

    Site Stats, VaultPress, and Akismet can all be accessed as normal.

    I recently upgraded to a Personal plan (paid) a couple of weeks ago.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you go to this page, and activate the Contact Form module?
    https://yoursite.com/wp-admin/admin.php?page=jetpack_modules

    Once you’ve done so, everything should be back to normal.

    We’re also working on making the feature easier to access and enable when it’s disabled. You can follow our progress here:
    https://github.com/Automattic/jetpack/issues/6788

    I also cannot access my Jetpack Dashboard (it shows a giant W for WordPress and that’s it) or Settings (nothing happens when it’s clicked) when logged in. I thought perhaps the contact module had become disabled.

    If you can’t access the Settings page above either, could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    • This reply was modified 7 years, 9 months ago by Jeremy Herve.
    Thread Starter scabthepoet

    (@scabthepoet)

    Yes, and it worked. I appreciate it. I can open a separate thread, but is there any connection to this issue and the Dashboard and Settings pages not being available.

    Dashboard just shows the big W for WordPress.

    If you click Setting, it does absolutely nothing.

    Thread Starter scabthepoet

    (@scabthepoet)

    I spoke too soon. The contact module is now activated, but something is up with the ability to create a form. It won’t properly update the form field names and is abnormally slow even doing that.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try to reinstall the plugin from scratch, and let me know if it helps? It seems that some files may be missing from your installation of Jetpack.

Viewing 4 replies - 1 through 4 (of 4 total)
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