Contact Form not sending e-mails

  • Resolved psa234

    (@psa234)


    10 years, 5 months ago

    We are having people sign up for a conference through our contact form on our website, and we just had twenty or so people ask if they were registered, and we didn’t receive a SINGLE e-mail. We’ve checked the site, and if I (while I am logged in to WordPress) “sign up” for the conference, the e-mail gets sent to me; however, when someone else gets on and uses the contact form, the message is only showing up on the “Feedback” page.

    This is a HUGE problem for us – we have no idea how many people we missed and if we are going to be able to recover them all only through the “Feedback” page. What if some of them aren’t there at all? The biggest part of the problem is that, as we discovered while walking someone through it over the phone – they still receive the “Message Sent” dialogue after sending the message! In other words – WordPress is telling us that it sent an e-mail to me, when in fact it DIDN’T! (This also proves that there is no “user error”.)

    Please help me and fix this fast! I don’t want to lose any more registrations!

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Thanks for contacting us, and I’m sorry for the delay. As noted on the front page of the forums last week, our support staff was away at a retreat. On our return, we generally answer thread in the order in which they were received.

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.me/contact-support/

    Thanks!

    Thread Starter psa234

    (@psa234)

    Sure – it’s a bi-lingual site (using WPML), and the side that’s particularly giving us problems is in Ukrainian. Here is the page:

    https://www.horizonlviv.org/zakhidnakonferentsija2014/

    (Here is the English version of the page so that you can know what you’re looking at – https://www.horizonlviv.org/westernconference2014/ )

    Of course, obviously, the site it https://www.horizonlviv.org

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Hi there!

    It looks like my colleague Chase is helping you out on your email support request. Please continue your correspondence with him there as we may need to request more information regarding your server setup, etc. Will mark this as resolved since we’re helping you via email.

Viewing 3 replies - 1 through 3 (of 3 total)
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