Contact form not working

  • Resolved TRB Fleet

    (@trb-fleet)


    10 years, 1 month ago

    I am using Contact Form version 3.85 on my website and can not receive the emails no matter what address I use. When the website was originally designed any domain email worked except for my domain email. I had to get go daddy to write some code to get it to work and for a while I received emails from it. Now it does not work at all no matter what domain email I enter. Any help would be appreciated.

    https://www.ads-software.com/plugins/contact-form-plugin/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter TRB Fleet

    (@trb-fleet)

    Any ideas?

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Greetings,

    Please follow the instructions below:
    1) Please check the plugin settings => ‘What to use?’ => change the lines from wp-mail to mail and vice versa.
    2) email messages can be marked as spam on the server.
    Please choose another email instead of the admin’s one (‘Use this email:’ block) – for example, gmail or similar. Please try to specify your email – for example, gmail or similar in The email address settings in the ‘From’ field instead of User email.If the message is sent, it means that email filtering is set on your server.
    3) you need to install an extra plugin called SMTP by BestWebSoft (https://www.ads-software.com/plugins/bws-smtp/), and then configure it accordingly. When done, please open the “Send A Test Email” tab on the plugin settings page, check an option “Display log” and send a test email. Then please examine the plugin log for any errors after a test email is sent. If some errors occurred, you need to fix them. Please note that it is necessary to set SMTP by BestWebSoft the same way your contact form is set before sending a message.

    Regards,
    BestWebSoft Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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