Contact Form Responses Grouped in Gmail

  • When someone fills in the contactc form, it goes to my gmail.
    When the next contact fills in the form, it goes in as a GROUP to the other previous contact form response in my gmail like a conversation view. I NEED THEM TO BE INDIVIDUAL responses so that I can respon individually.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor CaptainForm

    (@captainform)

    Hello,

    Thank you for reaching out to us.

    In order to receive the notifications as individual responses, please make sure the Conversation View is set to Off in your Email settings.

    Please do not hesitate to contact us in case you need assistance with anything else.

    We look forward to speaking with you via live chat or via emails sent through our contact form found on https://www.captainform.com/#support

    Have a wonderful day!

    Thread Starter churchangela

    (@churchangela)

    I turned off conversation view gmail and it still happens.

    Plugin Contributor CaptainForm

    (@captainform)

    Hello,

    Thank you for your response.

    Please go to Settings -> Notifications -> Form Owner Options -> Email Header and Content and make sure you select the Email field you have on the form in the “Reply-to Email” dropdown.

    Afterwards, from the same section, activate the “Reference ID” option: https://www.captainform.com/docs/what-is-the-reference-id

    As long as the Reference ID is enabled, a separate email notification will be sent each time.

    In case you need any more information or assistance, please contact us via live chat or send us an email through our contact form found on https://www.captainform.com/#support

    We will be more than happy to help!

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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