Contact Form Shortcode Error: Form 2 does not exist

  • Resolved kapow_Interactive

    (@kapow_interactive)


    4 years, 10 months ago

    Hi, I am aware that this plugin is no longer maintained. My client is using this plugin still, and I have been asked to restore the site after a hack.

    We are getting the error message “Contact Form Shortcode Error: Form 2 does not exist” for all forms on the front end of the website and exactly the same behaviour as found in this related thread:
    https://www.ads-software.com/support/topic/contact-form-shortcode-error-form-1-does-not-exist/

    I have copied all of the options rows in the database exactly including the contact_global row, and restored a clean version of the plugin folder, but am still getting this message. Is there another area of the database that also needs to be restored?

    Here is a screenshot of the rows I manually restored into the options table:
    https://prntscr.com/qmv6iz

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, what is the shortcode you are using?

    Thank you

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    Thanks in advance for your response!
    This issue is happening on many pages of the website. I am mostly using a new test page I have created. This is the code on that page: https://prntscr.com/qnancw
    The shortcode is [si-contact-form form=’2′] (or replace ‘2’ with the other forms)

    And within FS Contact Forms, the shortcode is configured like this:
    [si-contact-form form=’1′]
    https://prntscr.com/qnap63

    There are a lot of contact forms in the system: https://prntscr.com/qnapez

    But within the plugin page in wp-admin, if I click on any of the forms, it reverts to “new form” and loses all the data about that form that was in the database. I am wondering if there is more information somewhere that I need to recover besides those rows in options table + the plugin folder?

    Hi,

    What I would do is, create a new testing form. This can be a simple form. Then add the shortcode to a testing post or page and check to see if the form appears. This should help you troubleshoot if it is the plugin that is not working correctly or a conflict with another plugin.

    Let me know if the above helps you.

    Thank you

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    Great idea. I have created a new testing form and customised it. That is displaying OK:
    https://prntscr.com/qoarxh

    Do you have any other suggestions?

    That is good news.

    If the new form works correctly, then that means the plugin is working correctly and the other forms are probably corrupted. In that case your best option is to recreate the forms from scratch. Sorry but this is the best solution I can provide. I hope they are not long and complicated forms.

    Kind regards

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    Thank you for your help MbrSolution ??
    I will recreate them one by one.

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    For anyone else experiencing this issue, I was eventually able to resolve it by editing the database entries directly, and found some references to URLs that were entered during a recent hacking incident. I removed those and that must have fixed the syntax issue – the site and forms are now working again.

Viewing 7 replies - 1 through 7 (of 7 total)
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