Contact Form Submission Email Doesn't Match Contact Form Fields

  • Resolved Jeffro

    (@jeffr0)


    11 years, 2 months ago

    When putting together a contact form using the module bundled with Jetpack I configured the fields to look like.

      Name:
      Email:
      Subject:
      Message:

    However, when I receive a form submission, the email shows the following:

      Name:
      Email:
      Message:
      Subject:

    Is there anyway to get the submission email fields to match that of the form? Seems backwards that Subject would be placed after the submitters message.

    https://www.ads-software.com/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for the report!

    I had a look at the issue, and I’m afraid it won’t be easy to fix this. The author name, email, and URL, as well as the comment are the 4 default fields in the feedback form.

    Every other field is then added to the Feedback email below the default fields. We’ll consequently need to create an exception for the “Subject” field.

    I took note of your remark here. Feel free to subscribe to the issue to follow our progress on this!

    Thread Starter Jeffro

    (@jeffr0)

    Thanks for looking into the issue Jeremy and filing a report on the Github account. When I was configuring the contact form, it looked very similar to the default WordPress comment form. Is this what the contact form is based off?

    The subject appearing below the message is not a deal breaker for me, just an annoyance. When it gets fixed, let me know!

    Thread Starter Jeffro

    (@jeffr0)

    I noticed that this issue was fixed in the latest edition of Jetpack but I have not changed anything on my contact form yet the subject is still underneath the message content. Do I need to recreate the contact form for the fix to be applied?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    We fixed the issue on February 2nd, after Jetpack 2.8 was released, so I’m afraid you’ll need to wait until 2.9 to see the fix on the tavern.

Viewing 4 replies - 1 through 4 (of 4 total)
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