Contact Form Submissions Not Received on WordPress Website

  • I have a WordPress website with a contact us form, but when someone fills out the form, I’m not receiving the submissions. I don’t know where the data is being stored or if it’s being sent to the correct place. Could you please help me troubleshoot this issue and guide me on how to properly set up the form so I can receive the submissions?

    The page I need help with: [log in to see the link]

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  • Check the Contact Form Plugin Settings: ?

    -> Log in to your WordPress dashboard.
    -> Go to the settings page of the contact form plugin you are using (e.g., Contact Form 7, WPForms, Ninja Forms, etc.).
    -> Verify that the email address where you want to receive submissions is correctly entered in the plugin’s settings.

    It is possible that the email is generated and sent by your form plugin, but is rejected by your email service provider. There can be many reasons for this.

    It is usually because emails from WordPress are sent unauthenticated. One solution is to use an SMTP plugin, e.g. this one: https://www.ads-software.com/plugins/wp-mail-smtp/

    Another possibility would be an incomplete configuration of your domain for emails in the DNS. DKIM and SPF records are now considered mandatory by many email service providers. The plugin mentioned above would inform you if this information is missing. You would need to contact your domain host to resolve this.

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