Contact forms are not working

  • I’ve created a website for the French Association Care Utopia. Unfortunately, all contact forms are not working on their website: https://www.care-utopia.org. I tried to contact the WordPress theme support and my hosting provider support and they say that the issue is coming from contact form 7, so they can’t do anything to help.
    The e-mail address that I’ve created with the website is [email protected] and maybe the issue comes from this ?
    Should I create a new e-mail address like [email protected] ?
    Do you have any ideas where the issue comes from? I’m using contact form on all the websites I’ve created and this is the first time that this is not working…
    Can anyone give me some advices please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    i think you must be more specific.
    “Unfortunately, all contact forms are not working on their website”

    What is not working?

    Are there shown any messages after click at the submit button?

    Or did you not getting any emails from CF7 to your email box at contact@care…. ?

    • This reply was modified 3 years, 2 months ago by Marcus_P.
    Thread Starter thedigitalcounsel

    (@thedigitalcounsel)

    When I’m clicking on the submit button, I just got the message :
    “An error occurred while sending your message. Please try again later.”

    So I also think you did not got any email from the form to your email box?

    I remember I’ve had this problem too a few years ago with one of my wordpress blogs.

    https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

    In some cases webhosts deactivate the php mail() function due to security reasons, but this is standard used by wordpress wp_mail().

    If you click the link above there are a few solutions mentioned, also a solution using smtp via wordpress plugin. In most cases switching to smtp was the solution, also my problem a few years ago was cleared with that solution. ??

    • This reply was modified 3 years, 2 months ago by Marcus_P.
    Thread Starter thedigitalcounsel

    (@thedigitalcounsel)

    Thank you very much for the information !

    I already tried to contact my web hosts and they say that the issue does not come from them.

    I also tried the plugin WP MAIL STMP but apparently I have to pay every month to use STMP.com services…

    Sorry for delay,
    quite busy with real life job. ??

    I already tried to contact my web hosts and they say that the issue does not come from them.

    Jepp that they always telling to customers. But I think they didn’t recognized the mail problem an this has nothing to do with WordPress, it’s their mail service. :/

    I also tried the plugin WP MAIL STMP but apparently I have to pay every month to use STMP.com services…

    If available you don’t have to use a paid service for that.
    Most mail hosts also offers different ways for managing emails, e. g. POP3/IMAP and also SMTP. So I was able to solve that by myself ’cause my webhost, who is also my mail host provides me all three ways.

    Have a look at this screenshoot.
    https://ps.w.org/wp-mail-smtp/assets/screenshot-2.png?rev=2628071
    If you choose other smtp, you have only to fill in the smtp server address of your mail hosting service, the encryption and the port.

Viewing 5 replies - 1 through 5 (of 5 total)
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