Contact forms giving error message/not working

  • Recently our contact forms on our site have stopped working and give users this error message: “There was an error trying to send your message. Please try again later.” However, most of the contact forms are being collected on the back end but because of the message users will try multiple times and we get multiple form fills. Then some of the contact forms are not forwarded on which is another issue.

    Is there a way to resolve this? Please help. Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter smithrj84

    (@smithrj84)

    We’re using the Elementor theme and here is a list of the plugins:

    PluginACF QuickEdit Field
    Advanced Custom Fields
    Advanced Database
    Contact Form 7
    Contact Form CFDB7
    Custom Post Type UI
    Elementor Settings
    Elementor Pro
    Honeypot for Contact Form 7
    Instapage Plugin
    Instapage dashboard Menu Icons
    Native PHP Sessions for WordPress
    Redirection Settings
    Responsive Menu
    Simple Custom CSS and JS Settings
    Smush Settings
    Split Test For Elementor
    Split Test For Elementor Pro
    Stop User Enumeration
    Sucuri Security – Auditing, Malware Scanner and Hardening
    TruHearing Provider Lookup
    WordPress Importer
    WP File Manage
    WP Mail SMTP
    WP Redis
    WP User Avatars
    WPForms Lite Get WPForms
    WPS Hide Login
    WPS Menu Exporter
    Yoast SEO

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    most of the contact forms are being collected on the back end

    What do you mean by this? Do you mean you receive the email messages correctly, or just one of the plugins logs form submissions?

    Thread Starter smithrj84

    (@smithrj84)

    So it looks like we get the forms in WP but the error message that pops up for users causes them to fill out multiple forms giving us duplicates. And there has been instances where we don’t get the form and/or the form does get forwarded on via email.

    Russell

    (@coastventures)

    Hi, I just wanted to chime in to mention that my form is doing the same thing and giving the same error message. I don’t have a lot of traffic on the site, rarely if ever get a message, but my form has not worked for years, literally. I’ve tried all I know to get it going but still no send. I suppose it could be a plugin conflict or something but I’m using a lot of plugins and wouldn’t know how to narrow down which plugins are bumping heads here.

    Any thoughts on this one? I don’t want to interfere with this posters thread so I can wait till he’s done if need be. Like I mentioned, it’s been years.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    FAQ > After submitting the form, I get an error message stating “There was an error trying to send your message.” What is wrong?

    Russell

    (@coastventures)

    Ok, thanks. I’ll try a different contact form plugin since this one has no support. Have a nice day.

Viewing 7 replies - 1 through 7 (of 7 total)
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