Contact Forms Not Working on Bluehost WordPress Sites after 3.3.1 Update

  • Resolved watershawl

    (@watershawl)


    12 years, 10 months ago

    I’ve got two confirmed sites with web forms that don’t work in WordPress 3.3.1 on Bluehost that work fine in 1and1 on WP 3.31.

    I’ve tried CformsII and Contact Form 7 and both don’t work on Bluehost with WordPress 3.3.1, but do work with CformsII with 3.3.1 on 1and1.

    I’ve contacted Bluehost to see if they’ve made a change to the php mail() settings for my account, but so far no response.

    Is anyone else having this issue with Bluehost or with WordPress 3.3.1 with contact forms not working?

    Specifically, the cformsII submits a blank error message and no email is sent. Contact Form 7 has the red-bordered error message that says it didn’t send and to contact the administrator.

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  • Thread Starter watershawl

    (@watershawl)

    Solution: The “From:” AND “To:” fields both have to be valid Bluehost email accounts for Contact Form 7 or CformsII to work.

    This caused an additional problem for me since Bluehost email forwarding services are blocked by Gmail as spam so I have to either create an email account on Bluehost to send the email to and then check it by POP from a program like Outlook/Thunderbird or check it with pop from Gmail – OR – setup Google Apps on the domain. I found that the “To:” address can be a Google Apps account on that domain as long as the domain is hosted with Bluehost – it doesn’t work otherwise.

    This is not an issue with 1and1.

    Backstory: After reviewing forums and communicating with Bluehost Support, I found that the “From:” email address has to be a valid Bluehost email, but what I had to figure out for myself was that the “To:” email address also had to be a valid Bluehost email or a Google Apps email on a domain hosted with Bluehost.

    https://vudu.me/2ym

    Just figured that all out, and posted a fix here to change the from address used by wordpress to use my real email address.

    (NOTE: That link won’t work until after 8pm, after the SOPA/PIPA blackoput)

Viewing 2 replies - 1 through 2 (of 2 total)
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