Contact Forum Problem

  • Resolved jedicolin

    (@jedicolin)


    2 years, 6 months ago

    Hello

    Over the last 6 months I always get a message to my Outlook email from the contact form on my website.

    This week, for some reason I am not getting any messages that people (friend said he sent me 2 x message) had sent to me via the contact form.

    Not sure why this happened.

    Any help will be great, thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @jedicolin,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hi @jedicolin,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Contact Forum Problem’ is closed to new replies.