Contact page no longer working

  • Hello.

    I am needing help with my contact page. It was previously working, but now it is not letting me know when someone tries to contact me (via email) and the “thank you” after someone tries to contact me is not coming up anymore.

    Can you help me with this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Between the time it was working and not working, do you recall anything that was done to the site?

    Have you tested the Form yourself to see what happens?

    Were error logs checked to see if any helpful information is provided?

    Don’t mean to hit you with lots of questions but in order to troubleshoot any problems, one needs to know what, exactly, the problem is.

    Thread Starter gigilaplant

    (@gigilaplant)

    Not that I know of. I have tested myself about 10 times at this point and have had multiple friends as well…

    I’m going to be honest and tell you that I have no idea where to find error logs or what they are.

    No worries, I appreciate you wanting the information to help!

    When you tested, was an eMail received?

    Thread Starter gigilaplant

    (@gigilaplant)

    No. It’s as if nothing is going being received by the site t send an email to me.

    Without any error msgs. or results to go by, I cannot see how any usable help can be provided. Sorry.

    Thread Starter gigilaplant

    (@gigilaplant)

    Oh no! Are their any troubleshoot plug ins that you know of for this? I can’t get the one I use for other things to work for this!

    No plugin that I know of. If though you use cPanel then you can check for errors.

    Within cPanel on the first page, look for:

    Metrics -> Errors
    File Mgr. -> error_log
    File Mgr. on left-hand side -> logs -> gigilaplant_com.php.error.log

Viewing 7 replies - 1 through 7 (of 7 total)
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