Contact us – where does it go?!

Hello samiamiam,

The email address should be set from Appearance->Customize->Contact Us section.

Did you manage to find it?

Kind regards,
Marius

Hiya – yes that’s what I was doing. I’ve run a test and the form just doesn’t come through to the email address I specified. Maybe I’ll try a different email recipient. I’ll try that now, but what you suggested is what I did first off!
Sam

Hi Marius
Thanks for your help, but it still isn’t working. It wouldn’t be recognising my IP address or something would it? I added the destination email address in Appearance->Customize->Contact Us section and got the response back – Thanks, your email was sent successfully! – but it hasn’t landed at the email I specified. Is there some kind of permission I need to switch on maybe? I’m really stumped!

Sam

The form is on https://www.broadcell.eu by the way, if you wanted to have a go at filling out the form!

I believe that this is something related to your hosting provider and it might consider mails as spam or something like that.

Try installing this plugin and let me know if anything changed: https://www.ads-software.com/plugins/wp-smtp/

Kind regards,
Marius

You’re a star, I think you’re right. I’ll try that, I think it should fix it. I’ll let you know, thanks ??

@samiamiam
did the plugin fix it for you?

Hiya – Sorry, I have been in London away from desk for the last two days! I’m going to try this today. It hasn’t helped that we now have to migrate this site to another server. I’ll let you know how it all goes!

Hi there! Seems that I have the same problem. I tried the plugin – didn’t work. What else can I do? I’d like to keep it, it looks amazing! Let me know if there is a fix, the email I am using is gmail.

@anacara Marius is on the right track. But since you’re using Gmail you might need something a little more pro than WP SMTP to get your email to come through. Try setting up OAuth 2.0 and sending your Gmail with Postman.

You can try this, I fixed the same problen with this code. Copy and paste in functions.php:

add_action(‘phpmailer_init’,’send_smtp_email’);
function send_smtp_email( $phpmailer )
{
// Define que estamos enviando por SMTP
$phpmailer->isSMTP();

// La dirección del HOST del servidor de correo SMTP p.e. smtp.midominio.com
$phpmailer->Host = “your server smtp address”;

// Uso autenticación por SMTP (true|false)
$phpmailer->SMTPAuth = true;

// Puerto SMTP – Suele ser el 25, 465 o 587
$phpmailer->Port = “587”;

// Usuario de la cuenta de correo
$phpmailer->Username = “user name”;

// Contrase?a para la autenticación SMTP
$phpmailer->Password = “password”;

// El tipo de encriptación que usamos al conectar – ssl (deprecated) o tls
$phpmailer->SMTPSecure = “tls”;

$phpmailer->From = “[email protected]”;
$phpmailer->FromName = “Tu nombre”;
}

Thank you guys for sharing the solution as well.

Is anyone still having issues?

Kind regards,
Marius

Hey! If anyone of you passed through it, kindly take me along. I am too struck up in the same issue.

I have changed email and other details in the contact us section, but the mail was not landing up in my email ID. I am confused where was it landing up. As per @marius_codeinwp, i installed wp-smtp pugin and configured things as required. I am able to send the test mail from the plugin but I am still confused why am i not able to send the mail through the website. May be i am dumber than dumbs! Kindly help.
All thanks

@me2412 need more details, is it a custom domain? Is it gmail, Yahoo, hotmail? Did you use authentication? The email might have sent fine but that doesn’t mean it will be received.

@jason Hendriks

Details I configured under Appearance->Customize->Contact Us section:

Just changed email to [email protected]

Details I configured in Settings->WP SMTP Plugin:

I am using [email protected] as the sender mail which is hosted with godaddy. From name is anything, SMTP Host is godaddy email hosting server viz. smtpout.europe.secureserver.net, smtp secure is none, smtp port=80, authentication yes, username [email protected] password=mypassword.

Now I wish, if someone fills up Get in touch form at website which is made up using Zerif Lite theme, the email to land up in [email protected]

May be I need to do some other things also, which possibly I am skipping out. All thanks for your help

Thanks