Contacts are not aded to Hubspot if order does not have customer mail

Hey @jurij_c ,

Thanks for using our HubSpot for WooCommerce Integration.

Yes, email is mandatory for your deals to get associated with contacts. Our plugin tracks and syncs everything based on the emails. If you want to get your deals associated with contacts if your customers just checkout with phone numbers, then we need to check the possibilities and and implement the custom code in our plugin.

If you still have any queries feel free to contact with us over support.

We are here to help.

Thanks and Regards

I wanted to add that because of that also sync is not working correctly, today I get notice: “You are having issues with your HubSpot for WooCommerce sync. Please read this doc on how to fix your integration.”

So from my side I would suggest that it’s important to sync deals and contacts by other fields if mail is empty. It be good as fallback and be safe for different use cases of woocomerce.

Greetings. Thanks for your plugin

Hello @jurij_c

We can customize our plugin as per your need. But as you knew this is custom requirement so either you have to wait for future releases. Or you can contact through our website.

Thanks

I am testing different solutions for my needs. Right now your plugin doesn’t work for me. I don’t need any custom functionality.

Anyway, from my point, it’s a bug in existing functionality. And real problem is that this bug can be easely missed and not reported – but will get wrong data and list of customers will be not full. It was not easy to find out the problem
Will you work with that is up to you, I was just letting you know about the problem and I was thinking that it will be valuable for you

Hello @jurij_c ,

As per your requirement we need to customize our plugin, as you want to sync order or deals with field phone number and our plugin synced it using email id.

And for regarding issue that you have faced using our integration so we will surely fix it for you.

I suggest you please contact with us over support or please mail us Here.

So our team will surely help you out

We are here for your help.

Thanks