Contacts not being assigned tag in Infusionsoft

  • Resolved katrinafox1

    (@katrinafox1)


    5 years, 7 months ago

    I successfully installed Hustle, connected to my Infusionsoft API key. Then I get the option to select which ’email list’ I want to send contacts to. Here is a screenshot:

    2019-07-19_1542

    The dropdown only allows me to select existing tags (not forms) that I already created in IS. I selected the one I want.

    But when I test the sign-up, although the contact is added into IS, the tag is not applied, therefore the contact does not get the automated email sequence belonging to that tag.

    I did see this on Infusionsoft’s help page regarding API keys:

    https://help.infusionsoft.com/help/api-key

    “This feature should only be used if a 3rd party developer asked for the encryption key. The encryption key is only needed for the Legacy authentication method. If you are unsure if you should use this or not please talk with the 3rd party developer to find out. If you are attempting to set up a new integration please visit https://developer.infusionsoft.com/get-started/”

    I had an API key set up. And as noted above, it’s working in that it connects to IS and enters the contact in, but they are not being tagged. I am contacting IS support too. But hoping someone here also has some ideas?

    Thank you ??

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  • Thread Starter katrinafox1

    (@katrinafox1)

    Also, Infusionsoft have said they ‘don’t really support integrations’. Grrr. But then said to ask Hustle to “provide the right call name for the API to work.” Does this make sense?

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @katrinafox1

    Hope you’re doing well and I’m really sorry for the late response here, somehow we missed this topic.

    I tried to replicate in a testing site of mine and I was able to do so actually, so I’ve already created a bug report for our developers. We’ll keep you posted here as soon as there’s any development on this.

    Thank you,
    Dimitris

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