Content Control stopped working

@rogererkens – Any news, have any of the recent updates helped with being able to select or load page names?

1. Are the restrictions working? Again by default we store the IDs, the names are just rendered for easy readability.
2. Can you search for them in the field or do no results appear? If no results you may have a PHP error preventing the return of results which we would need to track down.

You can also install the Health Check & Troubleshooting plugin, with that you can enable Troubleshooting mode on our plugin. This will deactivate (only for you) all the other plugins.

Then you can follow the following to narrow down the conflict:

1. Activate other plugins a few at a time.
2. Test if it works. If so, return to step #1.
3. If it breaks, deactivate each plugin you just enabled one at a time.
4. Test if it works. If not, return to step #3.
5. If it works, the last plugin deactivated is a conflict.
6. Deactivate that one, return to step #1 skipping known conflicts.
7. Follow this until you have a list of all the conflicting plugins.

Want to get these issues closed up so we can move on to future enhancements ??

@rogererkens – One final follow up before I mark this closed.

I troubleshot another users setup where their page/post search fields were not working great (seems related).

I found that due to either slow hosting or some un-performant plugins on their site that the requests for that data were just very slow, like 1.5s-3.5s as opposed to what we’ve normally seen which is 100-600ms.

I’ve. made a few small adjustments to help improve things:

1. We now show a Searching... message in the dropdown instead of No results found until the request completes. That way you know its doing something at least.
2. We optimized so that it tries to load more by default, so that most are just there. (all if possible, but REST API might have its own limits).
3. We reduced the number of calls to the server by ~50% on initial load of those fields data, which should make the others complete faster.

Without further input from you on the issue, this might be where we have to leave this for now and mark it resolved.

I’ll leave this open another day or so, if you come back and its already closed, feel free to mark it unresolved and update us with as much of the requested info as possible so we can help you to find a resolution.

Hope that helps.

@danieliser I’ve been sick for a few days and unable to figure things out and adjust because of this. Sorry. I will try ASAP when I am better again.

@rogererkens – Sorry to hear that. Hope you feel well soon.

Hi there,

I am up and running again. Today I tried to update from our old version 1.1.10 to the latest version. Unfortunately my wp-admin crashed. After disabling the plugin I regained access. I have gone back again to the old version. I tried to completely remove the plugin and installed a new version but I keep getting a critical wordpress error. So at the moment we are back at version 1.1.10. That workes fine… ?? Maybe you can help me again?

Just added “define( ‘CONTENT_CONTROL_DISABLE_LOGGING’, true );” to wp-config.php. I update again to the latest version and now the plugins does not cause a critical error anymore. The settings from the old version are there and the rules work. But as before on selecting the pages in the rule “Inhoud Is A Selected Pagina” only the numbers are visible and not the pagename.
Maybe you can look into this? It does not seem to be normal to disable logging and it does not seem ok that the pagenames are not showing.

Thanks in advance

@rogererkens – I would need the error messages to troubleshoot the logging issue. Could simply be that your host doesn’t offer direct file writing access. It shouldn’t throw errors though so we need to track that down.

As for pages not loading, we have debugged this a few times, and every time it comes down to some other plugin or them modifying the responses from the WP Rest API when querying for pages.

I’d try the health check & troubleshooting plugin. Run Troubleshooting mode on our plugin and see if the pages load correctly. If so then go back to plugins page and activate the other plugins a few at a time until it breaks again.

PS Troubleshooting mode should be done with a default WP theme installed. So install Twenty Twenty Two or Twenty Twenty-Three theme for example. This eliminates your theme as a possible conflict point as well.

Let us know.