Content IDs do not match and pixel not tracking purchases on data events

The mentioned problem occurs to me
I will explain this matter, and I hope that you, as the blog administrator, will solve it as soon as possible
Select an option to trace /sku
Note that WooCommerce has its own identifier that starts with /gla/
I see that Facebook for WooCommerce adds the WooCommerce ID number
Adding SKUs together greatly impacts product status tracking
Example for illustration / for one product in my store

• Product code SKU in store / G-0185
• And in WooCommerce ID/45731
  And track the status in Meta Pixel Helper
  content_ids: [“G-0185_45731”]
  How will the event be matched?
  After this explanation, you will find a warning about the events that…
• We receive content IDs that do not match any catalog associated with the app

How can it be true when the product tracking doesn’t match the event?

To resolve the issue, please open multiple fields in your plugin
To score
WooCommerce ID for products
Enter SKU ID only WooCommerce ID + sku

I had a plan to release a catalog for Snapchat, Tik Tok and all platforms
After a while due to Google Ads/Google Merchant I noticed that the product ID is incorrect and varies from one platform to another
How do I boost sales and errors were issued on my behalf I trust what you offer, but who makes up for the time and money spent on advertising, and there are blunders like this.

I write my words and I regret the advertisements that came out
Please solve the problem
And find a solution to compensate customers

• This reply was modified 8 months, 4 weeks ago by shakoor99.

Please let me know if you find a solution

Hello gemzbyemz,

Thank you for contacting WooCommerce support.

For the first error regarding “Purchase events not being received” could you please provide a screenshot of this specific error message? This will give me a visual context for what you’re seeing.

Regarding the second error about “Content IDs that do not match, have you checked the Content IDs using the Meta Pixel Helper tool?
If so, please share a screenshot of what the Pixel Helper is displaying, as this will help me verify if the Content IDs being sent by your website are correct.

Also, if you could provide a link to any of the affected products, I could check the content IDs from my end as well.

Additionally, a copy of your site’s System Status Report would be very helpful. You can obtain this by going to:
– WooCommerce → Status
– Click Get system report
– Click Copy for support

Once you have that, you can paste the report into a new Gist at https://gist.github.com and send the Gist link back to us here.

Once we have this information, we’ll be better positioned to assist you in resolving these issues. ??

Best regards.

• This reply was modified 8 months, 4 weeks ago by Zubair Zahid (woo-hc).

Hello shakoor99

Thank you for your message here.

It would be best if you could create a new topic for your issue.

It is possible that the same issue could be caused by a different reason on your site. By creating a new topic, I can help you separately.

I look forward to your message. ??

Best regards.

Think I’m talking about a big problem?

Hi @shakoor99,

While we understand you have a similar inquiry, please note that each site configuration differs. And to align with?forum best practices, please create a new topic so we can address your issue(s) separately.

Thanks for understanding!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.