Content not showing in Overview

  • Resolved transylvanialive

    (@transylvanialive)


    3 years, 3 months ago

    On the provided website, there is no content under Overview for any of our tours. It all started with the update to 5.0.2, which put Overview back under Trip Options (make up your minds, guys). They claim update 5.0.3 should fix the issue, but it does not, as the Overview section is still empty. Adding all the information back manually like someone at WP Travel support suggested to me is ridiculous and 100% out of the question.
    How do we fix this? Staying at 5.0.1 works temporarily, but old versions of plugins are due to become unsafe sooner or later.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support wptravelsupport

    (@wptravelsupport)

    Hello,

    We would like to apologize for the trouble that you are facing.

    Actually, our previous upgrade had a known bug, which we quickly resolved with a patch release. Could you kindly contact your hosting service provider to see if they can assist you in recovering your old data by restoring the database? Some hosting companies take regular backups of your website by default.

    Also, after restoring your previous data please update to the latest version (v5.0.3) of WP Travel plugin because we have already fixed the issue in version 5.0.3.

    Note: We highly recommend you that please backup your data before updating the latest version of WP Travel plugin.

    Hope this helps.

    Thread Starter transylvanialive

    (@transylvanialive)

    The problem is that even after updating to 5.0.3, the content does not appear in Overview. It does, however, appear if I use the Migrate option from v3 to v4. But this is weird since the tours were already v4. Also, using migrate causes the information under Overview to appear twice: once in the proper place, in the Trip Options section and once above Trip Options, appearing as regular WP blocks. Only the information from Trip Options appears on the site, the one from the blocks does not, so I guess it’s safe to delete (since the content is STILL there, I don’t think it affects SEO even though Yoast is unable to verify the information in Overview under Trip Options).

    But my question is: do I really have to do this manually for every site? (Migrate and remove blocks)? Isn’t there a fix, like maybe there’s a communication problem between WP Travel and the database?

    Plugin Support wptravelsupport

    (@wptravelsupport)

    Hello,

    Please provide us with temporary login detail so that we can inspect issue further.

    Waiting for your response.

    Thread Starter transylvanialive

    (@transylvanialive)

    Hello,
    Is there a way to send you the temporary login link privately? I think this conversation is public and I wouldn’t want anyone else accessing it.

    Plugin Support wptravelsupport

    (@wptravelsupport)

    Hello,

    Please provide us with temporary login detail explaining the issue you are facing in the link below which is private and no one will have access to your site.

    https://wptravel.io/contact/

    Looking toward your response.

    Thread Starter transylvanialive

    (@transylvanialive)

    Hello.
    I have sent you the temporary login link through the contact form you provided. Looking forward to your reply.

    Plugin Support wptravelsupport

    (@wptravelsupport)

    Hello,

    We have replied you via ticket where you have provided temporary login so please once have a look.

    Regards.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Content not showing in Overview’ is closed to new replies.