Continues to charge / not cancelling

  • Resolved crezzysue

    (@crezzysue)


    5 years, 1 month ago

    Hi Dan,
    The Installments feed is not cancelled after the specified “Times to Charge” number.

    We recently updated Gravity Forms to use the Stripe Payment Form (Stripe Checkout, SCA-ready). https://www.dropbox.com/s/fajbiulg4zr4w7x/stripe-checkout-sca-ready.png?dl=0

    Gravity Forms Stripe Add-On: v3.0
    Installments for Stripe Gravity Forms: v 1.2

    Stripe is charging at the right interval, but instead of cancelling after 2x as setup in the Installment feed settings, it says there is a new invoice in Stripe.

    Can you help us troubleshoot? What other info would you need from us?
    thank you so much!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter crezzysue

    (@crezzysue)

    Reporting back to say that we were using an old Stripe API in the Stripe account’s dashboard.

    We’ve updated to the latest API version.

    Does the plugin cancel the subscription when it tries to charge more than the number specified by the installment feed? So having a draft invoice for the 3rd payment might be normal?

    We did a test charge set to charge daily for 2 payments, but it kept running and wasn’t cancelling. It could have been the outdated API in our Stripe account.

    I’ll report back with an update.

    Thread Starter crezzysue

    (@crezzysue)

    Reporting back to say that the subscription feed was cancelled once we updated to the latest Stripe API.

    Plugin Author Dan D

    (@duplaja)

    Hello! Glad to hear that everything is working on this. That’s good to know about the latest API being needed.

    Thank you,
    Dan

Viewing 3 replies - 1 through 3 (of 3 total)
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