Control of automatic email for Completed order

Hello @rqcmt,

If it is enabled by default, is it possible to disable it by hooking it into the status update as a special exception?

I’m sorry but I’m not sure if I fully understand your question. Can you please elaborate on your end goals here?

Also, a picture is worth a thousand words so please attach screenshots where possible as they can help us get a better understanding of the issue.

You can upload them using Snipboard.

Look forward to hearing back from you. ??

Hi,@babylon1999.
The first thing I want to tell you is that this is not a problem or a glitch.
Hence, no screenshots.
The emails are sent by setting the status to complete when Ordine completato is enabled in the Emails settings. My question is whether it is possible to prevent this from being sent individually.

Hi @rqcmt

I understand that you want to customize the order complete email.

You could modify the e-mail template and use a custom code to remove the information. Here’s a good place to get started:
https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/

If you’re looking for more customization, there are a variety of plugins with more features. For example, we offer an extension with more functionality, WooCommerce Email Customizer.

You can also edit the template(s) directly with the code. This structure will walk you through the process of tracking down the correct template:
https://docs.woocommerce.com/document/template-structure

If you need help building this, I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Hi,@amiralifarooq.
Thanks for the reply.
However, what you showed did not have the information I wanted.
What I am looking for is a way or a tip to stop the automatic emailing of completion status updates under certain conditions.
Normally it is ok to send.

Hi @rqcmt ,

From what I understand, you would like to disable the automatic “Completed” order email from being sent under certain conditions, correct?

Depending on the conditions you would like to set, it may be possible to achieve this by adding a custom order status, and setting the condition for that order status.

Looking at the Custom Order Status extension, it mentioned the following:

“With Order Statuses Manager, you can automatically assign custom statuses to orders based on various conditions. You can create multiple automation rules to assign different statuses to different orders based on various conditions like user roles, order amounts, quantities, and more.“

You can read more about the features of this extension here, as well as the installation and configuration here.

Additionally, you can read more about Email notifications related to custom statuses created with this extension, here.

If this is along the lines of what you are looking to implement on your site, I’d suggest reaching out to us directly at WooCommerce.com > My Account > Support for any pre-sales related queries. You will need to create an account to access that page, if you do not have one already.

Additionally, WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it is what you are looking for.

I hope this helps point you in the right direction!

Hi,@roxannestoltz.
Thanks.
I am inquiring about Custom Order Status to see if the desired behavior is possible.

Hi @rqcmt ,

That is great to hear!

I will go ahead and mark this as resolved then, however, feel free to reach out if you need any further help ??

Cheers!

I did not get any response from WooCommerce.comn’s “Custom Order Status extension”.
Too bad.

Hi @rqcmt

I am sorry to hear that you did not receive any response when you submitted a ticket here, correct?

Can you please share if you have the Ticket # sent to you via email in response to your submission? Let us know so that we could escalate your concern properly.

Thanks!

Hi,@xue28.
Thanks.
I inquired through the Before I buy form.
Is this the ticket?

• The WooCommerce.com support team
  [03L8R5-YQ70R]

Hi @rqcmt ,

Thanks for letting us know!

I have checked and can see that there was indeed a response from our end on 16 March 2023, that may have fallen through the cracks. The ticket number in question is #6083883.

Please can you check your Spam folder in case the email may have landed up there?

If you are still not able to find the email, please let us know and we will be happy to have the response resent ??

Cheers!

Hi,@roxannestoltz.
Thanks.
It was classified as spam.
I was mistaken that there was no reply.
I will ask a little more there.

Hi @rqcmt ,

Perfect, thanks for letting us know ??

Since further support will be provided internally, feel free to create a new topic should you need any further help.

Cheers!