Conversation error message show up

  • Resolved ppakira

    (@ppakira)


    4 years, 12 months ago

    When I access to the page that contains chat box, it pop the message what I set to the item “Conversation error message” all times.
    Why it happen, and is there any way to get more information to fix it?

    There is chat box and the only 1st message come to the box, so I think the connection is OK.

    This doesn’t happen for another WordPress server even they use same watson assistant.

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  • Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @ppakira.

    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
    • Send email with description of your issue and attached file to [email protected]
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