Conversion tracking issue (G-Analytics)

  • Resolved kenteush29

    (@kenteush29)


    1 week, 5 days ago

    Hello,

    I have issue with tracking conversions. Here is the situation:

    1/ On website, conversions are marked as tracked.

    2/ On google analytics, after sorting orders by date, I saw that: some orders are not there, and some orders are counted twice. I even saw an order from mid September tracked with October date.

    What’s going on here?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Leeberty

    (@aaronvincentlee)

    Hi @kenteush29 ,

    I understand that you’re experiencing some issues with tracking conversions. Let’s get this sorted out.

    “some orders are counted twice.”

    This indicates that you might have a third-party code/plugin on your site that’s sending a duplicate conversion.

    The Pixel Manager has a feature called Order Duplication Prevention which involves methods designed to prevent the same order from being counted multiple times in tracking systems like Google Analytics and Facebook Ads.?

    For reference, see: https://sweetcode.com/docs/wpm/shop#order-duplication-prevention

    That said, please remove any third-party plugins that you think will affect tracking accuracy or serves the same purpose as the Pixel Manager.

    Let me know how it goes.

    Plugin Support jerrylevelup

    (@jerrylevelup)

    Due to inactivity, I’m closing this thread for now.
    Feel free to add a new reply to continue the conversion for this support request.

Viewing 2 replies - 1 through 2 (of 2 total)
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