Conversion tracking stopped working

Hi @jeffdyg

We recently redesigned our website and now that we relaunched the site the conversion tracking stopped working with your plugin inside Google ads.

I’d suggest performing a conflict test on staging and using the WooCommerce shortcodes. If you see the conversions tracking in Google Ads, then the Essential Addons for Elementor Pro plugin is not working as expected or is not compatible with WooCommerce and Google Listings & Ads. At that point, you’d want to reach out to the plugin developer.

That said, if it doesn’t work even using shortcodes, then to help us better assist you, could you provide us with the following?

1. Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.
2. Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Thank you!

` WordPress Environment

WordPress address (URL): https://integrativepeptides.com<br>Site address (URL): https://integrativepeptides.com<br>WC Version: 8.2.2<br>REST API Version: ? 8.2.2<br>WC Blocks Version: ? 11.1.3<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: ? 6.3.2 - There is a newer version of WordPress available (6.4.1)<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 3000<br>PHP Max Input Vars: 1000<br>cURL Version: 8.4.0<br>OpenSSL/1.1.1w

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acf-field: 3<br>acf-field-group: 3<br>arbt_role_based_tax: 1<br>attachment: 653<br>bnfw_notification: 3<br>custom_css: 3<br>doctors: 77<br>elementor_library: 21<br>elementor_snippet: 12<br>faq: 5<br>map: 3<br>map-location: 281<br>nav_menu_item: 11<br>oembed_cache: 10<br>page: 36<br>post: 47<br>product: 15<br>product-feed: 1<br>research: 24<br>revision: 849<br>seedprod: 3<br>shop_coupon: 295<br>shop_order: 36527<br>shop_order_refund: 21<br>wp_global_styles: 2<br>wpcode: 2<br>wpforms: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (67)

Gravity Perks: by Gravity Wiz – 2.2.9<br>Gravity Forms: by Gravity Forms – 2.7.10<br>Role Based Tax: by Addify – 1.1.0<br>Advanced Custom Fields PRO: by WP Engine – 6.2.0<br>AffiliateWP - Lifetime Commissions: by Sandhills Development<br>LLC – 1.6.1

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AffiliateWP - Affiliate Forms For Gravity Forms: by Sandhills Development<br>LLC – 1.2

AffiliateWP - Affiliate Landing Pages: by Sandhills Development<br>LLC – 1.2

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maintenance.php: maintenance.php Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #44018 - /store/<br>Cart: #44039 - /cart/<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: ? Page not set Theme

Name: Hello Elementor Child<br>Version: 2.8.1.1690458219<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 2.8.1 – 2.9.0 is available<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ? Templates

Overrides: integrativepeptides/woocommerce/single-product/tabs/additional-information.php<br>integrativepeptides/woocommerce/single-product/tabs/description.php Authorize.Net Credit Card

Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Off<br>Webhooks Enabled: ?<br>No signature key configured WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-11 04:34:41 -08:00<br>Options: ?<br>Notes: 196<br>Onboarding: completed Action Scheduler

Canceled: 26<br>Oldest: 2023-10-11 16:36:56 -0700<br>Newest: 2023-11-10 09:41:51 -0800

Complete: 13,086<br>Oldest: 2023-10-10 14:04:56 -0700<br>Newest: 2023-11-10 12:38:39 -0800

Failed: 111<br>Oldest: 2019-11-15 11:45:26 -0800<br>Newest: 2023-11-09 13:38:57 -0800

Pending: 6<br>Oldest: 2023-11-10 17:38:17 -0800<br>Newest: 2023-11-20 09:54:56 -0800 Store Credit

Prices entered with tax: no<br>Show My Account: yes<br>Delete after use: yes<br>Individual use: no<br>Include tax: no<br>Apply to shipping: yes<br>Coupon code format: {coupon_code}<br>Overrides: - Status report information

Generated at: 2023-11-10 13:02:34 -08:00<br>`

Hello @jeffdyg,

Everything looks healthy so far. :?)

Could you please check if there are any fatal/plugin-related error logs?

Here’s a quick guide on how to do that:

• Go to WooCommerce > Status > Logs.
• In the upper right corner, you’ll find a drop-down menu.
• Search for the keywords “fatal” and “Google”.
• This should display the relevant logs we’re looking for. If you find any, please select each log one by one and click view.
• You can then copy & paste them here, or use a text-sharing app like GitHub Gist or Pastebin.

Link to image: https://d.pr/i/Rhd6La

It would also be great if you could attach a few screenshots that illustrate the issue.

If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Look forward to hearing back from you.

Here are the fatal error logs…

2023-10-19T16:32:14+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60 2023-10-19T17:10:40+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60 2023-10-19T17:12:03+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60 2023-10-19T17:18:22+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60 2023-10-19T17:20:25+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60

————

2023-11-06T03:50:45+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60 2023-11-06T23:36:36+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on null in /home/integrativepepti/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:304 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(177): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(46351, Array) #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #2 /home/integrativepepti/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #3 /home/integrativepepti/public_html/wp-includes/class-wp-hook.php(310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”) #4 /home/integrativepepti/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->appl in /home/integrativepepti/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 304

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2023-11-10T19:22:32+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60 Stack trace: #0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct(‘6483868220’, NULL, ‘BPC-157 Supplem…’, ‘https://integra…’, Object(Automattic\WooCommerce\Admin\Marketing\Price)) #1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array) #2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60

Hi @jeffdyg

The absence of standard WooCommerce shortcodes is affecting the tracking within Google Ads due to your use of the Essential Addons for Elementor Pro plugin.

The error related to Elementor Pro appears there’s a problem with the Theme Builder’s conditions manager. You might want to reach out to Elementor’s support for this one, as they would be best equipped to assist with their plugin, and we can gain more insights.

Please let us know how it goes!