Conversions API is only firing around 50% of the time

  • Resolved campervancamper

    (@campervancamper)


    3 months ago

    Conversions API is only firing around 50% of the time causing duplications. I’ve checked the settings and placed a test purchase checking the meta pixel extension. Everything seems correct.

    What am I missing? Any advice would be appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • arc0s

    (@arc0s)

    Had the same problem. I found a solution of sorts today. After installing the Pixel Helper Google Chrome plugin, I noticed that my Pixel was active and tracking correctly on the main page, landing page, and product page, but not on the shopping cart page. In my case, the plugin I was using for the shopping cart/checkout process (Funnel Kit) was not properly configured for the Meta Pixel. I still can’t finish the dialog mentioned in my initial description but at least basic tracking seems to work now.
    Hope this helps!

    Plugin Support Marija

    (@marijastuntcoders)

    Hi @campervancamper ,

    As @arc0s mentioned, if you have any other plugins (or snippets) that are modifying the default cart/checkout behaviour they could be causing the Conversions API issue.

    Could you try disabling them and then re-testing the site?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    Hi @campervancamper

    Just wanted to follow up and check if you are still having issues with the plugin? Please let us know if we can assist you further.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    Hello,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
    Please feel free to reach out again if you have any issues with the plugin.

    Kind regards,
    Marija

Viewing 4 replies - 1 through 4 (of 4 total)
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