Convert frontend textarea with WYSIWYG editor for ticket details

Sure. Just go to the plugin settings, Style tab and check “Use editor in front-end”.

Hi,
that option was already checked.
In the frontend i can’t see a TinyMCE editor, only a simple textarea.
This is the HTML produced in the page:

<div id="wpas_message_wrapper" class="wpas-form-group"><label for="wpas_message">Description</label><textarea required="" name="wpas_message" class="wpas-form-control WPAS_CF_Wysiwyg" id="wpas_message" rows="8" cols="20"></textarea></div>

No javascript error displayed. I’m using the default WP theme Twenty Fifteen.
How can I resolve?

Could you share a link to your support page?

removed

Heh I can’t register nor login. Could you maybe create a temporary support user account?

User created:
User: TestTest
Pass: TestTest

Now, that you can check my test website… can you check also my other ticket: https://www.ads-software.com/support/topic/custom-fields-missing-on-the-backend?replies=2#post-7728779

Thanks!!!

Looks like you removed the URL to the submission page…

Here is the url again:
https://supporto.adlab.it/cms/
Let me know when I can remove it (privacy reason).

And this is the debug report you asked in the other forum thread (https://www.ads-software.com/support/topic/custom-fields-missing-on-the-backend?replies=2#post-7728779):

[{"label":"wordpress","data":[{"key":"Site URL","value":"https://supporto.adlab.it/cms"},{"key":"Home URL","value":"https://supporto.adlab.it/cms"},{"key":"WP Version","value":"4.3.1"},{"key":"WP Multisite","value":"No"},{"key":"WP Language","value":"en_US"},{"key":"WP Debug Mode","value":"No"},{"key":"WP Active Plugins","value":"3"},{"key":"WP Max Upload Size","value":"8 MB"},{"key":"WP Memory Limit","value":"40M"},{"key":"WP Timezone","value":"Europe/Rome (UTC+01:00)"}]},{"label":"server","data":[{"key":"PHP Version","value":"5.3.3-7+squeeze17"},{"key":"Software","value":"Apache"}]},{"label":"settings","data":[{"key":"Version","value":"3.2.9"},{"key":"DB Version","value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"Products Slug","value":"product"},{"key":"Multiple Products","value":"Disabled"},{"key":"Registration Status","value":"Closed"},{"key":"Registration Page","value":"Default"},{"key":"Uploads Folder","value":"The upload folder doesn't exist but can be created"},{"key":"Allowed File Types","value":"None"},{"key":"WYSIWYG On Front","value":"No"}]},{"label":"pages","data":[{"key":"Ticket Submission","value":"https://supporto.adlab.it/cms/ (#5)"},{"key":"Tickets List","value":"https://supporto.adlab.it/cms/i-miei-ticket/ (#4)"}]},{"label":"email-notifications","data":[{"key":"Sender Name","value":"Supporto"},{"key":"Sender E-Mail","value":"[email protected]"},{"key":"Reply-To E-Mail","value":"[email protected]"},{"key":"Submission Confirmation","value":"Enabled"},{"key":"New Assignment","value":"Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","value":"Enabled"},{"key":"Ticket Closed","value":"Enabled"}]},{"label":"custom-fields","data":[{"key":"Test Testo","value":"Capability: create_ticket, Core: No, Required: No, Logged: No, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Upload File","value":"Capability: create_ticket, Core: No, Required: No, Logged: No, Show Column: No, Taxonomy: No, Callback: upload"},{"key":"Support Staff","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":"Awesome Support: My Custom Fields by ThemeAvenue version 0.1.0, Awesome Support by ThemeAvenue version 3.2.9, Configure SMTP by Scott Reilly version 3.1"}]},{"label":"theme","data":[{"key":"Theme Name:","value":"Twenty Fifteen"},{"key":"Theme Version:","value":"1.3"},{"key":"Theme Author URL:","value":"https://www.ads-software.com/"},{"key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:","value":"There is no template override"}]}]

Ok?

Heh I understand your security concern! Could you downgrade my account to simple support user, I want to check out the submission form.

Done.

When you said that the “Use editor in front-end” option was already checked, did you hit the save button anyways? If not could you try? We’ve had an issue with the default settings in previous version.

Yes, you’re right. After saving again the default settings, now it works.
Thanks