Cookie Banner not showing

  • Resolved 24lucas

    (@24lucas)


    3 years, 9 months ago

    Hello,

    This website used to work with this plugin before, but it stopped suddenly.

    I followed the steps into the fixed message with no success.

    The banner is loading with display none by default, even if I change this, the buttons doesn’t work, and also, the settings into the plugin menu doesn’t seem to affect anything.

    Tried many changes locally, like deleting the plugin + clearing cache, but none of them worked.

    In the meantime I’m running another plugin that doesn’t block the cookies, it’s just a consent pop up.

    Hope someone can help!

    Thanks in advance.

    • This topic was modified 3 years, 9 months ago by 24lucas.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @24lucas,

    Please check if you have the wp_footer() and wp_head() functions called in the WordPress site theme’s template files. Also, try disabling any other plugin that would affect the plugin JS from loading.

    Thread Starter 24lucas

    (@24lucas)

    Hi @webtoffee ,

    I am trying the changes locally, and I have disabled every other plugin except this one.

    The wp_footer() and wp_head() were being called inside the header and the footer components, I have now moved them to the page template, and it didn’t have any effect.

    This is how I am calling them right now inside my page.php template.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @24lucas,

    Could you please try switching the site theme to any of the default WordPress themes and see how it goes? Any theme-related conflict can be identified by doing so.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @24lucas,

    It’s been a while since we heard from you, so we are marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic or follow-up and we’ll be happy to help out.

Viewing 4 replies - 1 through 4 (of 4 total)
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