Cookie Check Failed error

  • Weronika

    (@wmasztakowska)


    1 month, 3 weeks ago

    Hi,

    I use your Lite version of the plug in. Back in November I had major problems with the plugin causing a fatal error on my website , which you helped to resolve. At that time I also went through all the checks to make sure that my website is set up to ensure smooth work of the plugin and for over a month everything was fine.

    But now I start to receive reports from my clients that they cannot log in and they get error message in Polish ” Nie powiod?o si? sprawdzanie ciasteczek” , which probably translates into “Cookies Check Failed”

    They can only log in once they clear their cookie history.

    But I wonder what causes this problem and why it is happening now? Can you advice what triggers it?

    I personally cannot reproduce this error, for me all works fine, but at the same time this is really the first time in couple of years that Ive been using your plug in that my clients gets this error so it cannot be a coincidence. I get like 1 -3 reports every day as oppose to none in last few years.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Folio

    (@buildwps)

    Hi @wmasztakowska ,

    Thank you for reaching out to us.

    As your customer have to clear their cookie to resolve the issue, it should be cache issue.

    => The cookies or cache issue may be related to your hosting server.

    Could you please exclude cookies by adding the following cookies to the “Exclude Cache” option in your hosting server account? You also can contact your hosting server’s support to do it for you.

    For PPWP Free version:

    pda_protect_password
    wp-postpass-role_*
    ppw_cat-*

    Excluding cookies from caching servers will prevent your entire site from being cached. (above). In case you just protect some pages in your site, the better solution is excluding your password protected page URLs only.

    Awaiting your reply.

    Thread Starter Weronika

    (@wmasztakowska)

    Hi I just spoke with WordPress.com support team that owns the server and there is no possibility to exclude urls from caching. Hence I would appreciate some other solution.

    Plugin Author WP Folio

    (@buildwps)

    Hi @wmasztakowska ,

    Thank you for information.

    Unfortunately, for the following reasons:

    1. Like you, we have been unable to reproduce the issue on our end, and it seems to occur only for some customers, making it challenging to identify a definitive solution.
    2. As this appears to be a caching issue, but WordPress.com currently doesn’t provide an option to exclude specific pages from the cache.
    3. I checked the WordPress.com forum, and there are many users reporting that they have to clear their browser cache to resolve the problem (e.g., editing a page and the changes not appearing).

    So, at this time, we understand this isn’t ideal, but the best advice we can offer is:

    1. Try logging into your WordPress.com account and clearing the cache for your WordPress.com website. (If the plan you’re using don’t have this option, you can ask WordPress.com’s support to clear the cache for you).
    An arrow points to the clear all caches button.

    2. Or inform your customers that if they encounter the “Cookies Check Failed” error, they can resolve it by clearing their browser cookies and cache or by using an incognito/private browsing mode to enter the password.

    You can also check on debug.log if there is any information about the cookies error and provide it to us so that we can check it better.

    Awaiting your reply.

Viewing 3 replies - 1 through 3 (of 3 total)
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