Cookie consent displaying incorrectly

  • Resolved holder007

    (@holder007)


    1 year, 9 months ago

    Hi,

    I recently activated and configured your cookie consent plugin but it has been displaying incorrectly. On the back-end preview, the ‘customize’, ‘accept all’ and ‘reject all’ buttons are on the same line and of equal size. This is not the case on the front-end.

    I’ve tried viewing it on different browsers, in normal and private mode, but the issue is the same.

    I also had W3 total cache installed. I unchecked all options, deactivated and deleted it to see if that would resolve the issue, but it didn’t.

    I’d appreciate any help with this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @holder007,

    Greetings from CookieYes!

    Based on our investigation, it appears that the issue on your site is not originating from our plugin. The issue is due to a CSS conflict where one of your site’s CSS elements is overriding the banner CSS element of CookieYes. Please refer to the screenshot below to identify the CSS in question:

    Thread Starter holder007

    (@holder007)

    Thank you for providing me with this information. I reached out to Elementor support and they confirmed that their button padding settings were overriding the plugins button CSS. I was able to change the look through Elementor. Their support may also look into compatibility.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @holder007,

    Thanks for your understanding. Hope the issue will be solved soon for you. If you require any additional assistance let us know.

Viewing 3 replies - 1 through 3 (of 3 total)
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