Cookie scanner not showing scan starting

  • Resolved agosji22

    (@agosji22)


    3 years, 2 months ago

    Dear CookieYes,
    first congratulation on the amazing plugin!

    I did start the cookie scanner 3 days ago, the scan initiated well but still, it doesn’t show the scan started at:? neither the total URLs:?
    The total estimated time is always 00:10:58. Means 10hours?
    In this case, today are already more than 62h and still, nothing changes.

    Is there a way that I can see if is really scanning or not?

    Thanks in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @agosji22,

    Greetings from Webtoffee!

    We are extremely sorry for the inconvenience caused to you. We will help you to sort out the issue. We need to know your plugin version to check the issue. You can share the screenshot of the issue as well privately via this link.

    Thread Starter agosji22

    (@agosji22)

    Dear Webtoffee,
    As requested, I just sent the screenshot to that link:

    Your ticket has been submitted successfully.
    Your ticket number is 38295.

    Waiting for your kind reply.

    Thank you

    Thread Starter agosji22

    (@agosji22)

    Hi There,
    Just to let you know that I did install the plugin CookieYes on another website https://shrimatajifoundation.org, unfortunately, it shows the same problem, the cookie scanner doesn’t work, the cookie list doesn’t show any changes.

    Still, I received your email: We have completed the cookie scan of https://shrimatajifoundation.org. Please check the plugin dashboard to get the full report.

    Regards
    Agos

    Plugin Author WebToffee

    (@webtoffee)

    Hi @agosji22,

    Sorry for the delay. We have debugged the issue. The reason for the issue was that the table prefix on the website contained mixed uppercase and lowercase characters which caused a table mismatch issue. We have done the adequate modification to the plugin on your website and it resolved the issue.

    Thread Starter agosji22

    (@agosji22)

    Hi,
    thank you for your kind support. The cookie list now shows many cookies ??

    Unfortunately, the popup from cookie settings does not show the cookies in the correct categories. The “Necessary” is empty instead, there should be some cookies mostly from the Cookie law info. In fact from the backend panel > cookie categories there are some cookie.

    Would you please help?

    Thank you
    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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