cookiebot scanner does not detect any cookies

  • Resolved robertag

    (@robertag)


    1 year, 2 months ago

    Hi, I have a problem with your scanner. Even though the GDPR lawyer tells me that my cookie appears to have cookies installed, your site cannot detect any cookies on my domain. I also tried with the paid version and it still doesn’t detect cookies. The only one that detects is related to the temporary banner of a gdpr plugin, but despite its deactivation this does not change. My hosting service tells me that there are no restrictions like firewalls and stuff. Can you tell me how to solve it? We haven’t come out for months! Thank you!

    • This topic was modified 1 year, 2 months ago by robertag.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Frederik Nagels

    (@fnagels)

    Hi,

    Thanks for reaching out.

    I can see that you are currently using a different CMP that Cookiebot.
    By looking at your last scan result from us, I can see that our scanner found 19 Cookies on your Domain.
    Unfortunately Cookiebot is not able to block/control cookies on a Domain when it’s not implemented.

    We would recommend that you try and remove the current CMP and implement Cookiebot via our WordPress plugin.
    If you need any further assistance, please feel free to contact our support team.

    Thread Starter robertag

    (@robertag)

    Thank you for your reply Frederik. I scanned now (see screenshot), it only detects one cookie, not 19 https://imgur.com/SbD2iSu I have a question about it: In my case, all cookie Cookiebot check are all complete in list that it have scanned? I downloaded log list in my admin in Cookiebot, but I see that some pages are not detected. Page detected are 39 but many of which however are the same path, therefore seems Cookiebot scan the same page counting it as multiple pages! So my question is: If this cookie checker find all cookie website use, how can I know if all the cookies have been detected if the pages I find in the list of scanned pages are not all? ? Another question is: some time ago I scanned the site with devtool and I saw in cookie section under my domain a google.com domain, all that cookie are not detect by cookiebot. Why? Thanks in advance for reply

    • This reply was modified 1 year, 2 months ago by robertag.
    Thread Starter robertag

    (@robertag)

    I remove a different CMP that was installed in website, nothing change. also the 19 cookies you mentioned were displayed in the report section, but are listed in the “Cookies removed” section. This is incorrect, the site has those cookies, but cookiebot is not detecting them and no changes have been made to the site. How can I solve? Help please!

    • This reply was modified 1 year, 2 months ago by robertag.
    Plugin Support Frederik Nagels

    (@fnagels)

    Hi,

    If you could please create a ticket with our support team for further assistance.
    This way we will be able to go in greater detail and provide you with more personalized information.

Viewing 4 replies - 1 through 4 (of 4 total)
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