Cookiedatabase.org scan form not visible in WP Admin

  • Resolved 528491

    (@528491-1)


    4 years, 1 month ago

    Hello,
    Please I need help with a curious issue:
    the entire form of the cookiedatabase.org sync scan does not show up in step 2.5 of the Complianz Wizard.
    Specifically it is step:
    Wizard > ‘2 Cookies’ > ‘Used cookies’

    The screen only shows the intro text:

    Used cookies
    With the automatic cookie scan, most first-party cookies should be detected. These cookies will be synchronized… (etc.)

    and after that the blank space.

    Inspection does not show any error in Console, but the html inspection shows that the form html tags are missing data entirely. The tags just open and close, with nothing inbetween:

    <form action="https://mysite/wp-admin/admin.php?page=cmplz-wizard" method="POST">
<input type="hidden" value="wizard" name="wizard_type">
</form>

    On entirely different website which I host on the very same server, this step of the Wizard functions perfectly fine and the html form code is filled with data of course.

    Could you please pinpoint me to what could be causing this strange issue?
    I tried eliminating the plugins and it wasn’t the culprit.

    • This topic was modified 4 years, 1 month ago by 528491.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @528491-1,

    A curious issue indeed.

    I would expect when all plugins are off, a standard WP theme and on the same server configuration that, most unlikely, some files are missing in the Complianz folder.

    Can you try to see if you can find any script errors? Maybe by installing WP Debugging and see if the step in the wizard throws any errors?

    regards Aert

    Thread Starter 528491

    (@528491-1)

    Thank you kindly for promptly directing me in the right path. I am ashamed to say that I completely disregarded the minimum mandatory WP core version this plugin supports. The core WP version of my website was below 4.9, which was the culprit of the issue.

    As soon as I updated my WP core version to 4.9, the sync scan form on ‘Used Cookies’ part of the Wizard succesfully connected to cookiedatabase.org.

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)
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