Cookies purpuse pending investigation

  • Resolved leticia34

    (@leticia34)


    8 months, 1 week ago

    Good morning,

    After updating Complianz to the last version and set it up again with the assisstant, the cookies page has not been updated correctly.

    All the cookies appear with “pending purpose investigation”. No info about the specific cookies is shown (name, caducity, purpose).

    I don’t know what should I do to solve this, as the cookies page is generated automatically.

    Could anyone give me a clue?

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @leticia34,

    Could you try performing another “Sync” with CookieDatabase under Complianz -> Wizard -> Consent -> CookieDatabase.org? This will attempt to obtain the descriptions of these cookies and services once more.

    Kind regards, Jarno

    Thread Starter leticia34

    (@leticia34)

    Hi @jarnovos,

    I already tried that three times, and still it is not working…

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @leticia34,

    Could you try a fresh re-install of the Complianz plugin? I see some strings marked as (Translation error) on your site, possibly this is related.

    Kind regards, Jarno

    Thread Starter leticia34

    (@leticia34)

    Hi @jaranovos,

    But if I do that, I will need to re-do all the integration with GA4, which I don’t remember as quick…

    Also, I am worried that I might lose visits counting in the meanwhile.

    Is there not another possible solution?

    Thanks

    Thread Starter leticia34

    (@leticia34)

    Any help there?

Viewing 5 replies - 1 through 5 (of 5 total)
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