CookieYes plugin is blocking some javascript file

  • Resolved dineshravajani

    (@dineshravajani)


    9 months, 3 weeks ago

    I’m utilizing the CookieYes plugin for my website, which is currently on the PRO plan. However, when I access the page https://www.c21media.net/screenings/chukyotvbroadcastingcoltd/ without accepting Functional Cookies, the page doesn’t function properly. It seems that the CookieYes plugin might be blocking some JavaScript (.js) files.

    Upon accepting or enabling Functional Cookies and reloading the page, it works as intended. I’m curious as to why the CookieYes plugin is blocking certain JavaScript files. How can we ensure that the page functions correctly regardless of whether Functional Cookies are enabled or disabled?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @dineshravajani,

    Greetings from CookieYes!

    Cookie setting scripts will be blocked prior to consent if it not categorised as Necessary. If you want this to work prior to consent, you should move the related cookies to Necessary category.

    While moving cookies to Necessary category, please make sure that it doesn’t store any personal information of the visitors. Also consider seeking legal advice to ensure you’re meeting your obligations under GDPR and other relevant regulations.

    Thread Starter dineshravajani

    (@dineshravajani)

    Hi @cookieyesteam

    Thanks for your quick support. By moving cookie to the Necessary category, is working fine now. This has solved my problem.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @dineshravajani,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 3 replies - 1 through 3 (of 3 total)
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