Coped to new host/domain, subs fail, customers can’t add payment method

Hi @jnascarb,

We’ll be happy to help you fix this issue and successfully complete the chane of domain for your site. To begin, can you tell us please which plugin you’re using to manage your subs, is it WooCommerce Subscriptions? Additionally, can you share more details about your payment gateways and the exact plugin you use for them?

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

Ah, apologies, I was looking for email notification and didn't see one.
It appears as Woo Subscriptions in the plugins.
Then WooPayments: credit/debit card / apple/google pay .. I just noticed enabled is 'saved card' .. what if I just unclicked that (I'm going to try it).


 WordPress Environment

WordPress address (URL): https://sellyourart.blog
Site address (URL): https://sellyourart.blog
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.30
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.7-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wp_
Total Database Size: 17.62MB
Database Data Size: 13.72MB
Database Index Size: 3.90MB
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attachment: 278
custom_css: 2
elementor_library: 2
groups: 14
nav_menu_item: 18
oembed_cache: 15
page: 116
post: 55
product: 21
revision: 1
sfwd-courses: 10
sfwd-lessons: 97
sfwd-question: 2
sfwd-quiz: 1
sfwd-topic: 82
sfwd-transactions: 30
shop_coupon: 14
shop_order: 216
shop_order_refund: 5
shop_subscription: 57
wpcf7_contact_form: 22
wpcf7r_action: 20
wpcode: 2
wpws_page: 2
wswebinars: 5 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (38)

Gravity Forms: by Gravity Forms – 2.8.5
Advanced Access Manager: by AAM – 6.9.23
All in One SEO: by All in One SEO Team – 4.5.7.3
All-in-One WP Migration: by ServMask – 7.81
Contact Form 7: by Takayuki Miyoshi – 5.9
DCO Comment Attachment: by Denis Yanchevskiy – 2.4.0
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5
Duplicator Pro: by Duplicator – 4.5.16
Elementor Pro: by Elementor.com – 3.19.3
Elementor: by Elementor.com – 3.19.4
Gravitate Event Tracking: by – 1.5.3
Header Footer Code Manager: by 99robots – 1.1.37
WPCode Lite: by WPCode – 2.1.9
Jetpack: by Automattic – 13.2
LearnDash Licensing & Management: by LearnDash – 1.1.1
LearnDash LMS - ProPanel: by LearnDash – 2.1.4.1
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.6
Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.26.6
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
PublishPress Future: by PublishPress – 3.3.0
Redirection: by John Godley – 5.4.2
LearnDash LMS: by LearnDash – 4.3.1.1
Show modified Date in admin lists: by Apasionados.es – 1.4
Simple History: by P?r Thernstr?m – 4.12.0
SliderPro: by bqworks – 4.8.8
Subscribe to Comments Reloaded: by WPKube – 240119
Ultimate Blocks: by Ultimate Blocks – 3.1.4
User Menus: by Code Atlantic – 1.3.2
WooPayments: by Automattic – 7.2.0 (update to version 7.3.0 is available)
WooCommerce PayPal Payments: by WooCommerce – 2.5.4
Woo Subscriptions: by WooCommerce – 6.0.0
WooCommerce: by Automattic – 8.6.1
WordPress Persistent Login: by Luke Seager – 2.1.0
WP Rocket: by WP Media – 3.15.9
WP ULike: by TechnoWich – 4.6.9
Redirection for Contact Form 7: by Qube One Ltd. – 3.1.2
WebinarPress Pro: by WebinarPress – 2.26.22
Yet Another Stars Rating: by YetAnotherStarsRating.com – 3.4.9 Inactive Plugins (5)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1
LearnDash LMS - Stripe Integration: by LearnDash – 1.9.3
Slim Maintenance Mode: by Johannes Ries – 1.4.3
Smush: by WPMU DEV – 3.15.5
Yoast SEO: by Team Yoast – 22.2 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (2)

installatron_hide_status_test.php: by –
LearnDash LMS Multisite: by LearnDash – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #323 - /shop/
Basket: #324 - /basket/
Checkout: #325 - /checkout/
My account: #326 - /my-account/
Terms and conditions: #1222 - /terms-of-service/ Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 229145031
Account ID: acct_1OhZs62HTFIsieJb
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://sellyourart.blog
Subscriptions-core Library Version: 6.8.0
Subscription Statuses: wc-active: 5
wc-expired: 2
wc-on-hold: 33
wc-cancelled: 17

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure Store Setup

Country / State: United Kingdom (UK) Subscriptions by Payment Gateway

WooPayments: wc-active: 5
wc-cancelled: 17
wc-expired: 2
wc-on-hold: 33 Payment Gateway Support

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: ?
Subscriptions Mode: PayPal Vaulting Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-08 10:42:08 +00:00
Options: ?
Notes: 118
Onboarding: completed Action Scheduler

Canceled: 4
Oldest: 2024-02-08 15:58:07 +0000
Newest: 2024-03-05 09:04:09 +0000

Complete: 482
Oldest: 2024-02-06 06:17:01 +0000
Newest: 2024-03-07 20:09:28 +0000

Failed: 4
Oldest: 2023-06-07 11:44:25 +0100
Newest: 2024-03-07 20:10:43 +0000

Pending: 10
Oldest: 2024-03-07 20:24:28 +0000
Newest: 2024-06-30 09:29:56 +0100 Status report information

Generated at: 2024-03-07 20:10:44 +00:00

For fatal errors:
2024-02-13T19:03:07+00:00 Critical Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class “WC_PayPal_Standard_Subscriptions” not found in /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-hook.php:324 Stack trace: #0 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #1 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #2 /home/u357854680/domains/sellyourart.blog/public_html/wp-settings.php(643): do_action() #3 /home/u357854680/domains/sellyourart.blog/public_html/wp-config.php(105): require_once(‘/home/u35785468…’) #4 /home/u357854680/domains/sellyourart.blog/public_html/wp-load.php(50): require_once(‘/home/u35785468…’) #5 /home/u357854680/domains/sellyourart.blog/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/u35785468…’) #6 {main} thrown in /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-hook.php on line 324

Not sure this is the one but also:
2024-02-10T16:15:23+00:00 Critical Uncaught TypeError: learndash_course_step_available_date(): Argument #2 ($course_id) must be of type int, string given, called in /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/themes/ld30/templates/topic/partials/row.php on line 59 and defined in /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/course/ld-course-user-functions.php:985 Stack trace: #0 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/themes/ld30/templates/topic/partials/row.php(59): learndash_course_step_available_date() #1 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/themes/ld30/includes/helpers.php(849): include(‘/home/u35785468…’) #2 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/themes/ld30/templates/shortcodes/course_list_template.php(93): learndash_get_template_part() #3 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/class-ld-lms.php(4908): include(‘/home/u35785468…’) #4 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/shortcodes/ld_course_list.php(1326): SFWD_LMS::get_template() #5 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/shortcodes/ld_topic_list.php(80): ld_course_list() #6 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/shortcodes.php(433): ld_topic_list() #7 [internal function]: do_shortcode_tag() #8 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #9 /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/gutenberg/blocks/ld-topic-list/index.php(140): do_shortcode() #10 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-block.php(258): LearnDash_Gutenberg_Block_Topic_List->render_block() #11 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/blocks.php(1484): WP_Block->render() #12 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/rest-api/endpoints/class-wp-rest-block-renderer-controller.php(190): render_block() #13 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/rest-api/class-wp-rest-server.php(1193): WP_REST_Block_Renderer_Controller->get_item() #14 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request() #15 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/rest-api/class-wp-rest-server.php(431): WP_REST_Server->dispatch() #16 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/rest-api.php(424): WP_REST_Server->serve_request() #17 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-hook.php(324): rest_api_loaded() #18 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #19 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/plugin.php(565): WP_Hook->do_action() #20 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp.php(418): do_action_ref_array() #21 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/class-wp.php(813): WP->parse_request() #22 /home/u357854680/domains/sellyourart.blog/public_html/wp-includes/functions.php(1336): WP->main() #23 /home/u357854680/domains/sellyourart.blog/public_html/wp-blog-header.php(16): wp() #24 /home/u357854680/domains/sellyourart.blog/public_html/index.php(17): require(‘/home/u35785468…’) #25 {main} thrown in /home/u357854680/domains/sellyourart.blog/public_html/wp-content/plugins/sfwd-lms/includes/course/ld-course-user-functions.php on line 985

I just noticed enabled is 'saved card' .. what if I just unclicked that (I'm going to try it).

That seems to have provided a way forward. I may be happy to just ask everyone to recommit .. it wasn’t possible before because it wasn’t allowing the payment nor a different payment method. Will come back to you.

Hi @jnascarb!

Thank you for reaching out back to us and giving more insight on this issue.

I’m glad that you found a temporary solution.

I noticed in your System Status Report that you are using the Woo Subscription extension, and this issue seems related to it.

In this case, since you are a user of a premium extension of our store, kindly contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread to keep track of what’s already been done so our support team can take from where you left it. 

We will be able to help you further there.

Cheers!

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar