Cost Total Not Working on Mobile

Hello @gnoseologico,

Seems that issue is related to the total formula, it’s not working on both PC and mobile. Please note that the sequential number of total fields is important while using calculator. For example, total_field_id_6 will not show total_field_id_7 and higher.

Is it possible for you to share your calculator file with us so we can check it out?

Thanks!

Thank you for the quick reply Joseph, I can share the calculator file: how do you prefer to receive / download it?
For us the Calculator is working fine on PC, do you see some kind of error?

Hi @gnoseologico,

Thanks for the clarification. Please share your calculator on any cloud service so our support team can access it. We’re happy to help as we don’t see any problem on our end. Additionally, as per WP policy, we’re not able to provide support to Pro version users in the forum. Since you’ve already purchased the PRO version of the plugin, why not use premium support? Please create a ticket at?https://support.stylemixthemes.com/tickets/new?and include a brief explanation (or copy-paste this conversation for better understanding), along with any screenshots or video recordings. We’d be more than happy to assist.

Looking forward to your ticket.

Jacob, Support Team

Thank you Jacob, here is the Calculator export file https://drive.google.com/file/d/1V_f_XHp-yncYtMJY0LcGr5lMATPPiC-N/view?usp=sharing
We don’t have a Pro account yet, that’s why I was asking if the Plugin only worked on Mobile with the Pro version (english is not my primary language, sorry for the confusion).

Thanks again for your support, i’m curious to know why this bug happens and if there’s a solution

Hello @gnoseologico,

Thank you for providing us your calculator.

I have checked the case on our testing site by importing your calculator and could detect that the total field doesn’t show any result on both desktop and mobile versions.

The issue is caused by the formula.

I would like to offer you replacing the formula to the next one:

IF(E <=15 AND B !=1) { A *30} ELSE IF (E <=15 AND B ==1) { A *35} ELSE IF (E >15 AND E <=30 AND B !=1){ A *20} ELSE IF (E >15 AND E <=30 AND B ==1){ A *25} ELSE IF (E >30 AND E <=60 AND B !=1){ A *18} ELSE IF (E >30 AND E <=60 AND B ==1){ A *23} ELSE IF (E >60 AND B !=1){ A *17}
ELSE IF (E >60 AND B ==1){ A *22}
ELSE {0}

On our testing site, the new formula works correctly [screenshot]

Best regards,