Could not authenticate

  • Resolved ScoutHarper

    (@scoutharper)


    3 years, 5 months ago

    Yesterday, the plugin WP Mail SMTP stopped working. I got a warning message saying it could not authenticate. I haven’t changed the password. I haven’t changed the settings. Coincidentally, my host, which is BlueHost, was migrating accounts yesterday. I spoke to someone at BlueHost who suspected that it might have to do with the DNS settings and migration. But, at the end of the day and still today, I’m getting the same error message.

    Versions:
WordPress: 5.8.1
WordPress MS: No
PHP: 7.4.24
WP Mail SMTP: 3.1.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: box6161.bluehost.com
Port: 465
SMTPSecure: ssl
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1l 24 Aug 2021

Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: Could not authenticate.

SMTP Debug:
2021-10-09 14:30:02 Connection: opening to ssl://box6161.bluehost.com:465, timeout=300, options=array()

2021-10-09 14:30:03 Connection: opened

2021-10-09 14:30:03 SERVER -> CLIENT: 220-box6161.bluehost.com ESMTP Exim 4.93 #2 Sat, 09 Oct 2021 08:30:03 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

2021-10-09 14:30:03 CLIENT -> SERVER: EHLO mockingbirdhillcottage.com

2021-10-09 14:30:03 SERVER -> CLIENT: 250-box6161.bluehost.com Hello mockingbirdhillcottage.com [50.116.80.192]250-SIZE 52428800250-8BITMIME250-PIPELINING250-AUTH PLAIN LOGIN250 HELP

2021-10-09 14:30:03 CLIENT -> SERVER: AUTH LOGIN

2021-10-09 14:30:03 SERVER -> CLIENT: 334 VXNlcm5hbWU6

2021-10-09 14:30:03 CLIENT -> SERVER: [credentials hidden]

2021-10-09 14:30:03 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2021-10-09 14:30:03 CLIENT -> SERVER: [credentials hidden]

2021-10-09 14:30:05 SERVER -> CLIENT: 535 Incorrect authentication data

2021-10-09 14:30:05 SMTP ERROR: Password command failed: 535 Incorrect authentication data

SMTP Error: Could not authenticate.

2021-10-09 14:30:05 CLIENT -> SERVER: QUIT

2021-10-09 14:30:05 SERVER -> CLIENT: 221 box6161.bluehost.com closing connection

2021-10-09 14:30:05 Connection: closed

SMTP Error: Could not authenticate.

    Can you help? I am not techy at all. I also have a support request in with Bluehost.

    Thank you.

Viewing 1 replies (of 1 total)
  • Thread Starter ScoutHarper

    (@scoutharper)

    Never mind! It turns out the server was changed and it was still pointed to the old server.

    Thank you, all is fixed!

Viewing 1 replies (of 1 total)
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