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Resolved

(@flora43)

Versions:
WordPress: 6.0
WordPress MS: No
PHP: 7.4.29
WP Mail SMTP: 3.4.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.gmail.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1d 10 Sep 2019
Apache.mod_security: No

Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: Could not authenticate.

SMTP Debug:
2022-06-16 07:27:04 Connection: opening to smtp.gmail.com:587, timeout=300, options=array()

2022-06-16 07:27:04 Connection: opened

2022-06-16 07:27:05 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP h13-20020a05620a284d00b006a6bd7028d5sm1162610qkp.18 - gsmtp

2022-06-16 07:27:05 CLIENT -> SERVER: EHLO easybusinesstricks.com

2022-06-16 07:27:05 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [66.29.146.41]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8

2022-06-16 07:27:05 CLIENT -> SERVER: STARTTLS

2022-06-16 07:27:05 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

2022-06-16 07:27:05 CLIENT -> SERVER: EHLO easybusinesstricks.com

2022-06-16 07:27:05 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [66.29.146.41]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8

2022-06-16 07:27:05 CLIENT -> SERVER: AUTH LOGIN

2022-06-16 07:27:05 SERVER -> CLIENT: 334 VXNlcm5hbWU6

2022-06-16 07:27:05 CLIENT -> SERVER: [credentials hidden]

2022-06-16 07:27:05 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2022-06-16 07:27:05 CLIENT -> SERVER: [credentials hidden]

2022-06-16 07:27:05 SERVER -> CLIENT: 535-5.7.8 Username and Password not accepted. Learn more at535 5.7.8 https://support.google.com/mail/?p=BadCredentials h13-20020a05620a284d00b006a6bd7028d5sm1162610qkp.18 - gsmtp

2022-06-16 07:27:05 SMTP ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at535 5.7.8 https://support.google.com/mail/?p=BadCredentials h13-20020a05620a284d00b006a6bd7028d5sm1162610qkp.18 - gsmtp

SMTP Error: Could not authenticate.

2022-06-16 07:27:05 CLIENT -> SERVER: QUIT

2022-06-16 07:27:05 SERVER -> CLIENT: 221 2.0.0 closing connection h13-20020a05620a284d00b006a6bd7028d5sm1162610qkp.18 - gsmtp

2022-06-16 07:27:05 Connection: closed

SMTP Error: Could not authenticate.

Viewing 1 replies (of 1 total)

Plugin Support David
(@dpinson)

2 years, 8 months ago

Hi there @flora43,

It looks like your login is failing to authenticate with Gmail. Recently Google made a change to how they authenticate logins, and that may be what’s affecting you. Check out these two pages on our site:

Here is a blog post discussing the issue: https://wpmailsmtp.com/gmail-less-secure-apps/

And here is our guide on setting up an App Password for your connection: https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/#app-passwords

Additionally, I want to note that you can get around this issue by using the Gmail Mailer that is built into WP Mail SMTP. It connects to Google using an API rather than an SMTP connection. If you’d like to go that route, check out this guide here:

https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/

I hope that helps. Have a great day!

Viewing 1 replies (of 1 total)

The topic ‘Could not authenticate your SMTP account.’ is closed to new replies.