Could Not Authorize Credentials

  • Resolved Aaron Rayner

    (@aaronkasr)


    3 months, 2 weeks ago

    I am using the Free version of FedEx Live rates, I have created my REST API in the FedEx Dev page – no matter what I do, I cannot get the API connection status to authorize.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @aaronkasr,

    Some additional questions to verify the source of the issue.

    Is the authorization data you are using production data? What is the API Status when you try to authorize?

    Best regards,
    Tomek

    Thread Starter Aaron Rayner

    (@aaronkasr)

    it is production API since the sandbox/dev api didn’t work in WP. This is message I’m getting:

    API Connection StatusAPI Connection StatusWe could not authorize your credentials. Please check your permissions and try again.

    Plugin Support tograczyk

    (@tograczyk)

    Thank you for the details.

    Would you mind writing to us directly at?https://octolize.com/support/? (in the form please select “presale question”) This requires further analysis that will not be possible on this public forum.

    Best regards,

    Tomek

    Thread Starter Aaron Rayner

    (@aaronkasr)

    I’ve contacted octolize directly – thank you!

    Plugin Support tograczyk

    (@tograczyk)

    Thank you, let’s continue on email!

    Best regards,
    Tomek

Viewing 5 replies - 1 through 5 (of 5 total)
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