Could not connect to SMTP host.

  • Resolved annoy

    (@annoy)


    6 months, 3 weeks ago

    
Hello, I have the following problem. I built a website with my host, and the email output worked there. Now that I've transferred the site to the customer's server, the output no longer works with the same settings; the following error message appears. The host says that can't be, I should uninstall and reinstall the plugin again. I did that, but unfortunately, it doesn't change anything. Do you have any idea what could be causing this?


Versions:
WordPress: 6.5.2
WordPress MS: No
PHP: 8.1.28
WP Mail SMTP: 4.0.1

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out
Host: smtpout.secureserver.net
Port: 465
SMTPSecure:ssl
SMTPAutoTLS:bool(true)
SMTPAuth:bool(true)

Server:
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
Apache.mod_security: No

Debug:
E-Mail-Quelle WP Mail SMTP Mailer: Anderer SMTP-Server SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out

SMTP Debug:
2024-05-02 09:45:45 Connection: opening to ssl://smtpout.secureserver.net:465, timeout=300, options=array()
2024-05-02 09:47:55 Connection failed. Error #2: stream_socket_client(): Unable to connect to ssl://smtpout.secureserver.net:465 (Connection timed out) [/home/f1r7yvimnmze/public_html/wp-includes/PHPMailer/SMTP.php line 409]
2024-05-02 09:47:55 SMTP ERROR: Failed to connect to server: Connection timed out (110)
SMTP Error: Could not connect to SMTP host. Failed to connect to server

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @annoy,

    Thanks for reaching out! This error usually occurs when using the Other SMTP mailer. It indicates that your mail server is refusing the SMTP connection on your site.

    To fix this, you’ll need to contact your hosting provider with the error report. They should be able to advise on why the connection is being refused and hopefully resolve it.

    Please let them know that you are trying to connect to their SMTP settings following the guide here.

    I hope this helps. Thanks!

    • This reply was modified 6 months, 3 weeks ago by Darshana.
    zedeks11

    (@zedeks11)

    i got a similar situation here, how can i fix it?

    Versions:
WordPress: 6.5.3
WordPress MS: No
PHP: 8.2.18
WP Mail SMTP: 4.0.2

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host.
Host: smtp.titan.email
Port: 465
SMTPSecure:ssl
SMTPAutoTLS:bool(true)
SMTPAuth:bool(true)

Server:
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
Apache.mod_security: No

Debug:
Origen del correo electrónico: WP Mail SMTP Pro Mailer: Otro SMTP SMTP Error: Could not connect to SMTP host.

SMTP Debug:
2024-05-26 06:24:54 Connection: opening to ssl://smtp.titan.email:465, timeout=300, options=array()
2024-05-26 06:24:54 Connection: opened
2024-05-26 06:24:54 SERVER -> CLIENT:
2024-05-26 06:24:54 Connection: closing due to error
2024-05-26 06:24:54 Connection: closed
SMTP Error: Could not connect to SMTP host.
Viewing 2 replies - 1 through 2 (of 2 total)
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