Could not connect to SMTP Host – Email on one host / Website on another

  • We have a setup where our email is on one host and our website is on another host.

    When I try to test the SMTP configuration, I set the error

    “SMTP Error: Could not connect to SMTP host.CLIENT -> SERVER: QUIT”

    Is there some special configuration that is necessary if our email is on one host and our website is on another host?

    We also have an issue where our username has a backslash in it. The username is “pci\website”. Each time we save the user information the number of backslashes doubles. After the first save, the username is “pci\\website”. After the second save it is: pci\\\\website”. Does your plugin accept usernames that contain a backslash?

    Any thoughts you have would be much appreciated.

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  • Hi Jane and thank you for reporting this.

    Looks like multiplying slashes in username is a bug. I will make a testing version of the plugin shortly that fixes this.

    Regarding the error that is displayed, looks like it doesn’t related to this slashes bug. It seems that your server can’t connect to your mail server. If it was due to invalid username, it would probably say so. But now it says it just can’t connect.

    • This reply was modified 6 years, 7 months ago by Alexander C..

    I have released a testing version which fixes slashes bug. You can get it here: https://desertfox.me/miniserv/_public/easy-wp-smtp_1.3.6t5.zip

Viewing 2 replies - 1 through 2 (of 2 total)
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