Could not create directory

  • I everyone, hoping I can get some help with this problem.

    I have a development site and a live site running WP 3.9.1

    The development site updates and installs plugins fine but the live site always gives this error:

    Downloading update from https://downloads.www.ads-software.com/plugin/share-this.zip…
    Unpacking the update…
    Installing the latest version…
    Removing the old version of the plugin…
    Plugin update failed.

    An error occurred while updating ShareThis: Could not create directory. C:/direcotry/directory/site.com/wwwroot/wp-content/plugins/share-this/

    Then the plugin is no longer in the Installed Plugins.

    Next I try to install the plugin rather than update it and get this error:

    Unpacking the package…

    Installing the plugin…
    Could not create directory. C:/directory/directory/site.com/wwwroot/wp-content/plugins/share-this/
    Plugin install failed.

    I tried copying the updated files from development to live via ftp (which has worked previously) but now FileZilla gives this error: Critical file transfer error

    Thanking you in advance
    S

Viewing 3 replies - 1 through 3 (of 3 total)

  • Contact your host and ask them to make sure the permissions are set correctly.

    If you want to review how the permissions should be setup yourself, please review the following: https://codex.www.ads-software.com/Changing_File_Permissions

    Thread Starter sharlene_c

    (@sharlene_c)

    Thank you Chris

    Some plugins I have been able to ftp and some not.

    Hopefully this will allow the updates to happen from the wp admin.
    Unfortunately my superior who will need to check the permissions is unavailable for a few days.

    However, he has previously advised me the permissions are the same as the development site which works perfectly so I’m at a loss.

    Thank you for responding.
    S

    Thread Starter sharlene_c

    (@sharlene_c)

    Bumping this because the host has taken care of the permissions etc but I’m still not able to update plugins from the WP admin.

    Strangely enough, one plugin that comes with the WP installation by default but is not activated, updated with no problems.

    The message is usually Could not create directory or Could not remove old directory and then the plugin is no longer visible in the Installed Plugins.

    Need help with this desperately ??

    S

Viewing 3 replies - 1 through 3 (of 3 total)
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