Could not create label – Der angegebene Service ist nicht bekannt.

Are you saying this error only occurs when you try to create a return label in addition to the normal label?

Are you saying this error only occurs when you try to create a return label in addition to the normal label?

Exactly this is our problem.

Is there any other service enabled when creating the label? Can you confirm with DHL support if you need to enable Retourenlabel in your account?

@shadim THX

Can you confirm with DHL support if you need to enable Retourenlabel in your account?

I will check that!

Hi @shadim

DHL answered and sent us just a link to sent to our client like:

https://www.dhl.de/dhl-rpi/gw/rpcustomerweb/OrderAnon.action?__userlocale=DE&__gwfs=XXXXXXXXXXXXXXXXXXXXXX

However, the Retourenlabel function has always worked quite well otherwise.

Any other ideas?

I am still not clear on the issue.

Are you saying you can create a normal label using the enable logo setting, but you cannot create a return label with this setting enabled?

We can create a normal label.

But if we activate the “return label” field and try to create we get the error:
“Could not create label – Der angegebene Service ist nicht bekannt.”

https://prnt.sc/vsxvgo

You mentioned:

However, the Retourenlabel function has always worked quite well otherwise.

Are you saying it works or did work on previous orders?