Could not load field cookie_scan

  • Resolved idabonnin

    (@idabonnin)


    6 months, 2 weeks ago

    Hi,

    I have installed Complianz but I have a error message on the step site analysis:

    “Something went wrong. Could not load field cookie_scan”

    I have deactivate all plugins, I deinstalled and reinstalled the plugin Complianz, but nothing change. Can you help me please ?

    The site is in construction so I can’t give you link to the site..

    Than you in advance,

    IBonnin

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter idabonnin

    (@idabonnin)

    I try to activate the option “clear all Complianz data when uninstalling” but I don’t see it in the panel …

    Capture d’écran 2024-08-24 à 16.16.12.png

    Thank you for your help,

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message.

    What hosting company are you using? Could you please send us a video in which we can see the incorrect behavior you’re experiencing?

    Thread Starter idabonnin

    (@idabonnin)

    Hello,

    My client’s hosting is AMEN.

    Please here is the link of the video

    Thank you for your help

    Thread Starter idabonnin

    (@idabonnin)

    Hello, is there anyone to help me completely uninstall the plugin in order to reinstall it? I can’t find the button to delete all the information.

    Thank you in advance for your help,

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    to uninstall our plugin and delete all the data please go to “Tools” -> “Data” -> “Clear all data from Complianz on uninstall”.

    Regarding the video you sent you could:
    1) Check you cache plugin if there are activated features related to JS optimization (which should be disabled) or whitelist our JS following this guide https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/
    2) Disable the plugins Akismet and Wordfence

    Then try again the configuration of our plugin

    Thread Starter idabonnin

    (@idabonnin)

    Hi,

    Thank you for your help, I disable Akismet and Wordfence and it works. I have reactivated them, that will not make problem later ?

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks for your feedback,

    it should be fine for the future, the important thing is to finish the first setup.

Viewing 7 replies - 1 through 7 (of 7 total)
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