Could not retrieve Facebook Business Extension System User

Hi @tamas1989

I believe @missadventures refers to pending updates to any plugins on their site? If this is not the case, could you provide us more details on what you did to resolve the problem @missadventures ?

Thank you : )

Hi, the plugin was connected, I had to disconnect it and when I try to connect it again I get the same errors. I already tried everything but I can’t solve it, if someone finds a way please share, thanks!

Hi @fanger

I’m sorry to see you’re encountering this issue and the suggestions so far haven’t worked out for you. Definitely keep an eye on https://github.com/woocommerce/facebook-for-woocommerce/issues/2148 for any updates as we work to resolve this issue and please let us know if you have any additional questions in the meantime.

Thank you!

Ok @snaacks,
I’ll keep looking while we wait for it to be fixed

Thank you!

In my case the problem was solved, after last update I can connect.
Thank you

Hi @tamas1989

Thank you for letting us know that the issue has been resolved for you, we’ll continue to monitor these issues and mark this thread as resolved.

Hello,

First, I was instaled Facebook for woocommerce, later my facebook page was hacked and I uninstal Facebook for woocommerce. So now I have my Facebook back and tried to instal Facebook for woocommerce, but I got an error: “Could not retrieve Facebook Business Extension System User”

I have got this error:

Failed to connect to Facebook. Reason: {
    "message": "An unknown error has occurred.",
    "type": "OAuthException",
    "code": 1,
    "fbtrace_id": "AzO8M0gtPEuDP_psCO-qNX3"

We clean the server, but nothing happened.

PLEASE HELP

Hi @sancat,

Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there ??

See you!

I just had this problem and it was solved by going into facebooks business settings then system users and accepting some new policy. After that the plugin worked.

Hello, I broadly followed what @silentkv commented and I began to move the permissions and assets of the users, people and partners of the page, in my case there are only two of us and I granted the permissions and administrator actions to both and updated, I went back to woocomerce and redid the link and now if it worked, I was approved fine, it seems to me that the error is in those permissions that must be reviewed one by one. I solved it this way, I don’t know exactly what they were but you can try that way and see if it helps you, thanks.

Hi @casdlp1987 @silentkv

I’m glad you were able to find a solution to the inquiry here and thanks for sharing it with the community too! ??

Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

https://www.ads-software.com/support/plugin/facebook-for-woocommerce/reviews/

Thanks!