Could not retrieve installation IDs

Hello @alfonsomellone,

Could you please check and ensure that Two-Factor Authentication is enabled in your Facebook Business Manager account, following the steps outlined here?

Once Two-Factor Authentication is enabled, please try to reconnect with Facebook as per the following guide: https://woocommerce.com/document/facebook-for-woocommerce/

Let us know how it goes!

Hi Saif,

Two-factor authentication is already enabled in my Business Manager account and I have already tried to reconnect to Facebook several times.

How should I solve it?

Hello @alfonsomellone! Thank you for sharing that you have enabled Two-factor authentication in your Business Manager account.

Can you try checking wc_facebook_external_business_id in the /wp-admin/options.php page? The field should contain only alphanumerical characters and a hyphen.

See this section of the troubleshooting guide for more details:

Something went wrong when connecting to Facebook! Cause – non-latin based characters

I observed others have managed to fix this following the above guide. Give this a try and let me know how it goes!

Hi, thanks for your reply.

The field contains only alphanumeric characters and a hyphen.

Precisely it includes a word, a hyphen and some numbers.

So the wc_facebook_external_business_id field is correctly filled.

The problem has not been resolved.

Hello @alfonsomellone! I’m curious, is this a new store you’re setting up? Also, have you recently installed Facebook for WooCommerce? If so, have you tried our reinstall guide? It can often help resolve connection issues.

Facebook for WooCommerce: Uninstall Plugin and Remove WooCommerce Facebook App

Alternatively, we may need to do further troubleshooting. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi, I followed the guide you suggest (the correct link is this: https://woo.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/)

Then I redid the entire procedure, but now it won’t let me proceed, it freezes after selecting the page, showing this error:
An error occurred.
This may be due to a technical error and we are working to resolve it.
Try reloading this page.

Hi @alfonsomellone

Thanks for trying the solution above even though it didn’t worked on your site.

As suggested, please open a support request for us to investigate further about your issue.

Thanks!