• Resolved jrrafaelg

    (@jrrafaelg)


    Hello, my website is throwing this error when trying to pay with paypal:
    could not retrieve the order

    WooCommerce PayPal Payments: 1.9.2
    Hi ElementorVersion: 2.6.1
    WordPress: 6.0.1

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    thank you for reaching out to us, we are here to help.
    I would expect that you are experiencing the known conflict with the SiteGround Optimizer plugin.
    This problem can be caused when using Frontend Optimization features (JavaScript) from the SiteGround Optimizer plugin.
    The?regular “Place order” button?is hidden by the PayPal Payments plugin and then replaced by the smart buttons.
    Certain features in the?SiteGround Optimizer plugin?can essentially break this functionality, and then orders would fail if the buyer clicks the regular “Place order” button.
    This wasn’t a big issue in the previous PayPal Payments version, but in the latest version 1.9.2, things work a little bit differently, and we did not anticipate there to be potential for a conflict.
    Please try either disabling Frontend Optimization features (JavaScript) in the Siteground Optimizer plugin:
    – Minify JavaScript Files
    – Combine JavaScript Files
    Or you can also try whitelisting the PayPal Payments scripts mentioned here:?https://woocommerce.com/document/woocommerce-paypal-payments/#faq-paypal-smart-buttons-not-loading
    Let us know how this works for you!

    Alternatively, you can also find all previous plugin versions at the bottom of this page:
    https://www.ads-software.com/plugins/woocommerce-paypal-payments/advanced/
    Or here on GitHub:
    https://github.com/woocommerce/woocommerce-paypal-payments/releases

    We also have a fix in place for our next release, you can test this fix with the beta release that you can download here: https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/1.9.3-rc2

    Let me know if this is the same for your situation.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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