Could not retrieve order error

See https://www.ads-software.com/support/topic/paypal-checkout-item_total_mismatch/
There is a bug in 1.9.0 which is fixed in 1.9.1

But for “some reason” the Plugin DEV decided to wait till the fix is released.
So either download the beta version from the linked thread or stay on 1.8.1 till that new release is published.

Thanks Kevin, do you know if 1.9.1 also fixes the separate “Could not retrieve order” issue too?

I don’t know but just download the 1.9.1 release and check the changelog.txt inside the plugin. Maybe you find something in there which gives you your answer.

Hi @aerial2022,

As mentioned by Kevin, the ITEM_TOTAL_MISMATCH error was resolved for the next update.
We must ask for your understanding that the release process is not so trivial and involves lots of testing. To not hold back the release more than is necessary, the pre-release versions are published on GitHub, usually about a week before the official release: https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/1.9.1-test1
The official release of this version should happen at any time, likely with no further changes to it.

This version does not address an Could not retrieve order error, in particular, but there have been a few isolated reports about the error, as here, for example: https://github.com/woocommerce/woocommerce-paypal-payments/issues/666
Our developers created a test package for a related error, but we haven’t received any feedback about this and can’t reproduce the error ourselves. So if you’d like to give it a try with this test version, feedback would be appreciated. This is based on 1.8.1, so it does not produce the mismatch error with multiple product quantities.
Thanks!

Kind regards,
Niklas

Thanks Niklas, I’ll give this a go on my staging site with PayPal sandbox.

Please fix the “Could not retrieve order.” bug because I need to go online with a new website soon.
This is my configuration:
Wordpress: 6.0.1
Woocommerce: 6.7.0
WooCommerce PayPal Payments:1.9.0
Hosting on Kinsta with php 7.4
Template: Avada

• This reply was modified 2 years, 3 months ago by visionova.
• This reply was modified 2 years, 3 months ago by visionova.

Hello @aerial2022

this fix was also added to our latest release 1.9.1 and this seems to be working (we have not received any more reports on the matter). I will mark this thread as resolved, please open a new thread if you are still encountering this or any other issue.

@visionova please open a new thread, since your issue is not related to this thread.

Kind regards,
Joost

Hi – we are getting this error also after installing 1.9.2 earlier today.

`2022-08-10T19:49:48+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: edfdd69cecb4f
Response: Array
(
[code] => 200
[message] => OK
)

2022-08-10T19:50:17+00:00 DEBUG https://api.paypal.com/v2/checkout/orders/
Response Debug ID: 229f841e5d327
Response: Array
(
[code] => 404
[message] => Not Found
)

Response Body:

2022-08-10T19:50:17+00:00 WARNING Could not retrieve order.
2022-08-10T19:50:17+00:00 ERROR Payment failed: Could not retrieve order.

Hello @natw

this thread is closed and will not receive any new updates. I believe you want track the progress on this thread instead.

Kind regards,
Joost