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Resolved

(@rilwis)

Hi, recently we notice an error when placing orders:

Could not retrieve order. Maybe it was already completed or this browser is not supported.
Please check your email or try again with a different browser.
PayPalGateway.php:547 Order status changed from Pending payment to Failed.

After searching through this forum, I see many people had the same problem. These are some things I’ve tried:

Downgrade the plugin to version 1.9.1 as some people said the fix was in this version. No luck. The current version of the plugin is 2.2.0.
Followed the intructions on the Wiki. But we only see the button.js file, no Paypal button is rendered. The website still shows the default WooCommerce’s Place order button. Here is the screenshot.

Some info:

The console shows one JS error (screenshot), it comes from WC Fields Factory plugin. Deactivating it removes the JS error, but the error with payment still exists.
I already enabled Paypal smart button on Checkout page (screenshot).
No related errors in debug.log.

System report:


### WordPress Environment ###

WordPress address (URL): https://hirosarts.co
Site address (URL): https://hirosarts.co
WC Version: 7.9.0
REST API Version: ? 7.9.0
WC Blocks Version: ? 10.4.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.52 (Ubuntu)
PHP Version: 8.1.2-1ubuntu2.13
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.12-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.9.0
WC Database Prefix: wp_
Total Database Size: 85.10MB
Database Data Size: 66.73MB
Database Index Size: 18.37MB
wp_woocommerce_sessions: Data: 7.16MB + Index: 0.18MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.49MB + Index: 0.24MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 3.75MB + Index: 2.21MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
wp_berocket_termmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wp_comments: Data: 2.31MB + Index: 0.97MB + Engine MyISAM
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fsmpt_email_logs: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_bans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_dashboard_events: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_lockouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_logs: Data: 0.96MB + Index: 0.06MB + Engine MyISAM
wp_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_temp: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_lionthemes_user_like_ip: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mb_relationships: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_options: Data: 4.86MB + Index: 0.22MB + Engine MyISAM
wp_postmeta: Data: 26.82MB + Index: 7.18MB + Engine MyISAM
wp_posts: Data: 8.13MB + Index: 0.99MB + Engine MyISAM
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.33MB + Index: 0.09MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_term_relationships: Data: 0.08MB + Index: 0.16MB + Engine MyISAM
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp_usermeta: Data: 3.91MB + Index: 1.88MB + Engine MyISAM
wp_users: Data: 0.33MB + Index: 0.27MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_comments_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.33MB + Index: 0.22MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_feedback_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_follow_users: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.47MB + Index: 0.35MB + Engine MyISAM
wp_wc_order_stats: Data: 0.28MB + Index: 0.16MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_phrases: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.12MB + Index: 0.17MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_users_rated: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_users_voted: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_meta_data: Data: 1.52MB + Index: 1.05MB + Engine InnoDB
wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_meta_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

acf-field: 65
acf-field-group: 12
aiosrs-schema: 3
attachment: 5575
banner: 3
br_product_filter: 1
custom_css: 3
customize_changeset: 1
elementor_library: 17
itsec-dash-card: 6
itsec-dashboard: 1
jet-smart-filters: 1
mailpoet_page: 1
mc4wp-form: 1
meta-box: 1
nav_menu_item: 73
oembed_cache: 16
page: 25
post: 141
product: 328
product_variation: 1193
revision: 1
shop_coupon: 11
shop_order: 3377
shop_order_refund: 87
wcccf: 78
wccpf: 15
wp_global_styles: 1
wpcode: 3
wpdiscuz_form: 1
yith_wcan_preset: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Easy Table of Contents: by Magazine3 – 2.0.52
Falcon: by eLightUp – 2.3.0
Flexible Shipping: by Octolize – 4.21.5
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.5
Fluent Forms: by Contact Form - WPManageNinja LLC – 5.0.7
Flying Scripts: by WP Speed Matters – 1.2.3
GA Google Analytics: by Jeff Starr – 20230721
Jetpack: by Automattic – 12.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.6
Meta Box AIO: by MetaBox.io – 1.21.4
Meta Box: by MetaBox.io – 5.7.4
Product Reviews Import Export for WooCommerce: by WebToffee – 1.4.9
Rank Math SEO: by Rank Math – 1.0.120
Advanced Editor Tools: by Automattic – 5.9.0
WC Fields Factory: by Saravana Kumar K – 4.1.7
CTX Feed: by WebAppick – 5.4.32
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3
Ajax add to cart for WooCommerce: by QuadLayers – 2.2.2
Product Filter by WBW: by WBW – 2.4.1
Quick View for WooCommerce: by ShapedPlugin LLC – 2.2.2
WooCommerce Checkout Manager: by QuadLayers – 7.2.0
WooCommerce PayPal Payments: by WooCommerce – 2.2.0
WooCommerce: by Automattic – 7.9.0
WP Fastest Cache: by Emre Vona – 1.1.7

### Inactive Plugins (6) ###

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Converter for Media: by matt plugins – 5.9.4
Export All URLs: by Atlas Gondal – 4.6
Jetpack Boost: by Automattic - Jetpack Site Speed team – 2.0.0
Payoneer Checkout: by Payoneer – 1.4.2
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: hirosart
Version: 1.0.0
Author URL: https://titanweb.vn
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: hirosart/woocommerce/archive-product.php
hirosart/woocommerce/content-product.php
hirosart/woocommerce/content-single-product.php
hirosart/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 7.8.0
hirosart/woocommerce/loop/pagination.php
hirosart/woocommerce/loop/rating.php
hirosart/woocommerce/single-product/meta.php version - is out of date. The core version is 3.0.0
hirosart/woocommerce/single-product/photoswipe.php
hirosart/woocommerce/single-product/price.php
hirosart/woocommerce/single-product/product-attributes.php
hirosart/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0
hirosart/woocommerce/single-product/product-thumbnails.php
hirosart/woocommerce/single-product/rating.php
hirosart/woocommerce/single-product/related.php
hirosart/woocommerce/single-product/review-meta.php
hirosart/woocommerce/single-product/review-rating.php
hirosart/woocommerce/single-product/review.php
hirosart/woocommerce/single-product/sale-flash.php
hirosart/woocommerce/single-product/share.php
hirosart/woocommerce/single-product/short-description.php
hirosart/woocommerce/single-product/stock.php
hirosart/woocommerce/single-product/tabs/additional-information.php
hirosart/woocommerce/single-product/tabs/description.php
hirosart/woocommerce/single-product/tabs/tabs.php
hirosart/woocommerce/single-product/title.php
hirosart/woocommerce/single-product/up-sells.php
hirosart/woocommerce/single-product-reviews.php
hirosart/woocommerce/single-product.php
hirosart/woocommerce/taxonomy-product_cat.php version 3.6.0 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-28 06:16:17 -04:00
Options: ?
Notes: 51
Onboarding: skipped

### Action Scheduler ###

Complete: 399
Oldest: 2023-06-27 03:30:08 -0400
Newest: 2023-07-28 01:00:35 -0400

Failed: 23
Oldest: 2022-10-05 21:59:46 -0400
Newest: 2023-07-24 20:31:20 -0400

Pending: 3
Oldest: 2023-07-28 07:11:18 -0400
Newest: 2023-07-31 20:31:20 -0400


### Status report information ###

Generated at: 2023-07-28 01:02:18 -04:00

This topic was modified 1 year, 3 months ago by Anh Tran.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

1 year, 3 months ago

Hi @rilwis

Thank you for your comprehensive explanation and the steps you’ve already taken to troubleshoot the issue.

Certain browser extensions could potentially interfere with the loading of the PayPal SDK. In addition, site-wide caching or script minification may lead to similar issues. Excluding the scripts from these processes could be beneficial to avoid potential complications.

Upon examining your Checkout page, I can confirm that the PayPal buttons appear to be rendering properly on my end. It’s worth noting that failure of the button replacement could be rooted in a site-specific error or even a client-side issue. For instance, PayPal smart buttons may not load correctly on unsupported browsers like IE11 or older Safari versions. However, given that you’ve provided screenshots from Firefox, which is generally compatible, this seems unlikely.

Despite noting some PayPal-related console errors when I use Firefox on your site, these do not appear to prevent the PayPal buttons from loading correctly, at least from my perspective. Although JavaScript errors do not always result in noticeable issues, they can potentially interrupt the seamless execution of JavaScript code, possibly negatively affecting certain browser configurations or interactions.

Therefore, we are interested to know if you continue to encounter the problem with the buttons not loading.

Thank you!

Kind regards,
Niklas

Thread Starter Anh Tran
(@rilwis)

1 year, 3 months ago

Hi @niklasinpsyde

Thanks for your reply. After checking the site with my team mate, we found the problem was caused by the Flying Scripts plugin, which lazy load some scripts (we didn’t lazy load the button.js file, but somehow it affects the execution of this file). After deactivating this plugin, the Paypal button renders fine, which is what you saw.

Thanks for your help and this topic can be marked resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Could not retrieve order. No Paypal button on Checkout page’ is closed to new replies.