Could not start a backup

Dear Yuriy,

Thank you for getting in touch with us.

Could you please send a screenshot to us from the Console section of your browser Developer Tools when trying to click the Backup button?
This article could help in getting the Console: https://kb.mailster.co/how-can-i-open-the-browsers-console/

Looking forward to your response.

Hi,

How, can I sent you the screenshots? I do not see attach button?

Regards
Yuriy

Hi there,

I am sending you two screen shots. “Before” is the one before the click on the button “Backup” and “After” is after I clicked on the button.

Actually, how can I sent you the pictures? I do not see any attach option?

Dear @chamkoriyski ,

It is possible to send screenshots using services that upload the screenshots to a cloud, for example.

You can send the screenshots you took to [email protected]

Please, include this thread link in the message.

Thanks beforehand.

Dear @chamkoriyski ,

Thank you for sending the screenshots.

The communication on your case has continued via email.

Thus, this thread will be closed to avoid any miscommunication or duplicates.