Could not validate nonce, when customer logged in
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We have five distinct checkout failures within the last five weeks, and finally noticed a pattern–when the customer is logged in. Those that have been smart enough to log out or use a different email address can complete their purchase after about a half hour of trying multiple times according to our logs, but they shouldn’t have to do this. (We are giving free product for their troubles.) The final message is “ERROR Order creation failed: Could not validate nonce.”
The response to the ticket I submitted, https://woocommerce.com/my-account/create-a-ticket/?select=5819284, is unrealistic as most are in suggesting that we can switch themes and disable all other plugins or spend the time setting up a staging site.
I would have hoped for someone to say, yes we have seen this before, do this. The site is based on WPEngine as a sub-site of a multi with a StudioPress theme and they don’t have anything to offer either, except to update everything, which we did. Problem continues.
We have a Woo login on our site if anyone from the company will take a look. Or I will paste logs here. Please help us take care of our repeat customers better.The page I need help with: [log in to see the link]
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We have a sixth failure. Customer contacted us saying the spinner kept going and never completed. Customer was logged in. Unknown whether customer logged out before getting the transaction to complete. However, the logs do not show a nonce failure in this case.
Similar problem noted:
https://www.freelancer.com/projects/wordpress/woocommerce-checkout-spinning-multisiteHI @madriverweb
Thanks for reaching out!
Can you please share what payment gateway was used for these failed orders?
Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.The response to the ticket I submitted, https://woocommerce.com/my-account/create-a-ticket/?select=5819284, is unrealistic as most are in suggesting that we can switch themes and disable all other plugins or spend the time setting up a staging site.
A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening.
Themes and plugins provide additional functionality and features — it also means more code is running on your website and the risk of incompatibility is higher. We strive to ensure compatibility with our own extensions, but third-party products made for WooCommerce are not guaranteed to work with our software. In this documentation page, we will explain how to test for plugin and theme conflicts.
Hence, this is the first step to troubleshooting your site. You can read more about How to Test for Plugin and Theme Conflicts.
Hope this helps!
Thank you very much for the response. We are using WooCommerce PayPal Payments version 2.0.1.
I also forgot to note that I am NOT able to duplicate the problem when logged in as a customer, so it seems moot to disable themes and plugins.
There are no fatal error logs. When customers have had problems, the logs either show 1) CHECKOUT.ORDER.APPROVED but no payment completion, or 2) ERROR Order creation failed: Could not validate nonce.
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Can you provide an email address so I can send you a login invite?
Hello @madriverweb,
You can attach it and remove any sensitive information, but I recommend going with the conflict test regardless. A failed nonce validation is most likely related to a plugin conflict as you can see here.
Make sure to have your host disable these plugins when conflict testing.Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.1.0 WP Engine Seamless Login Plugin: by WP Engine – 1.6.0 WP Engine Security Auditor: by wpengine – 1.0.10 WP Engine System: by WP Engine – 5.0.1Let us know how it goes!
It is unrealistic for a small business to be able to spend the time troubleshooting these types of problems. After setting up another non-admin user, I was finally able to duplicate the problem. It is impossible to clear the fields on the checkout page when logged in; two spinners at the bottom keep spinning. If I click PayPal, I get scrolled to the top of the page and am presented with a nonce error, could not validate none. If I try to go back to the Cart page, the product is no longer in the cart because the nonce failed. I think there was a time when I could go back to the Cart page and checkout there, if I hadn’t already clicked the PayPal link on the Checkout page. It has also been problematic to logout; it keeps going back to the “is this you” panel.
I deactivated a few non-essential plugins, did some testing, but to no avail.
Our solution is sadly to disable logins since we can no longer get that functionality to work. We also had WPEngine (the host) exclude caching on the checkout page.
I would have hoped for someone in your organization to have reviewed our system report and said “I’ve seen this before and it is caused by X plugin or a certain platform update.”
So, this is NOT resolved, please do not mark it as resolved.
Hello @madriverweb,
I understand your frustration but if we fail to reproduce the issue then it’s most likely caused by a conflict. Also, threads are set to solved automatically when you no don’t respond to us for a certain time.
That said, let’s try something different. Have you tried test ordering with cash on delivery or other payment methods?
Also, WPEngine is known to have a script that ends any task taking more than 60 seconds on multi-site configurations. Can you please ask them to disable it temporarily?
Let us know how it goes!
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